Brand Advocate & Customer Success Specialist

Teleperformance; Malaysia; Remote; MYR 33,480 - 50,220; Full time

Job summary

Teleperformance is seeking a Customer Success Specialist in Malaysia to provide exceptional support to clients via inbound calls and emails. The ideal candidate will have a Bachelor's Degree or Diploma and at least 6 months of customer support experience, including strong English proficiency. Responsibilities include assisting customers with online orders, processing payments, and maintaining customer satisfaction while promoting brand values. This role emphasizes active listening, analytical skills, and a passion for communication.

Qualifications

• Must have B2 level English Language proficiency (reading, writing, speaking, and aural comprehension).
• Minimum of 6 months work experience in customer support.
• Typing speed of 40wpm with a 90% accuracy score.

Responsibilities

• Support customers to place online orders.
• Provide timely support to customers via phone and email.
• Process payments and safeguard customer data.
• Maintain and improve the quality of service.

Skills

Customer Service orientation

Active Listening Skills

Emotional intelligence

Critical thinking

Analytical skills

Education

Bachelor's Degree or Diploma in any discipline

Tools

Microsoft Windows

Microsoft Office

Job description

Teleperformance is seeking a Customer Success Specialist in Malaysia to provide exceptional support to clients via inbound calls and emails. The ideal candidate will have a Bachelor's Degree or Diploma and at least 6 months of customer support experience, including strong English proficiency. Responsibilities include assisting customers with online orders, processing payments, and maintaining customer satisfaction while promoting brand values. This role emphasizes active listening, analytical skills, and a passion for communication.