Branch Supervisor (ID: 710219)

PERSOL Malaysia; Selangor; On-site; MYR 67,000 - 95,000; Full time

Job summary

PERSOL Malaysia in Banting, Selangor is seeking a mature, independent Branch Manager to oversee the daily operations of our hardware retail branch. You will lead a team, drive sales, and ensure top customer service.

The ideal candidate has strong people management, retail leadership, and a track record of achieving targets. Willing to travel within Klang Valley for occasional assignments.

Qualifications

• Diploma or Bachelor’s Degree in Business, Retail Management or related discipline preferred.
• Minimum 2 years of relevant experience with team management and retail sales exposure.
• Experience in retail, hardware, home improvement or related industries is an advantage.
• Strong sales mindset with a proven track record of achieving sales targets.
• Mature, independent, responsible and hands-on personality.

Responsibilities

• Lead the branch team to consistently achieve monthly sales targets.
• Drive sales of high-margin products and identify opportunities to increase revenue.
• Monitor branch sales performance and motivate the team to achieve targets.
• Support both in-store and outdoor sales activities.
• Ensure product pricing, displays and merchandising meet company standards.
• Oversee daily branch operations, including opening/closing, cash handling, merchandising and administrative activities.
• Manage operating expenses and ensure effective cost control.
• Monitor staff productivity and improve overall branch performance.
• Ensure compliance with company policies, procedures and operational standards.
• Work closely with other departments to ensure smooth branch operations.
• Lead, coach and motivate the branch team to achieve business objectives.
• Plan manpower requirements and staff schedules according to business needs.
• Monitor employee performance, productivity and attendance.
• Support recruitment and onboarding activities together with HR.
• Provide on-the-job coaching and training to new and existing staff.
• Monitor stock levels and coordinate stock ordering.
• Oversee incoming and outgoing stock movements and maintain proper records.
• Prepare stock reports and monitor stock conditions.
• Implement measures to minimize stock loss and wastage.
• Ensure excellent customer service and customer satisfaction.
• Handle customer enquiries, complaints and operational issues professionally.
• Develop strong product knowledge and provide suitable solutions to customers.
• Maintain high standards of housekeeping, cleanliness and merchandise presentation.
• Prepare sales and operational reports for management.
• Undertake other ad-hoc duties or projects assigned by management.

Skills

People management

Sales leadership

Retail operations

Customer service

Education

Diploma or Bachelor's Degree in Business, Retail Management or related discipline

Job description

Industry: Hardware Retail Industry
Location: Banting, Selangor

About the Role

We are looking for a mature, independent and hands-on Branch Manager to oversee the daily operations of our hardware retail branch in Banting. This role is ideal for a sales-driven retail professional with strong people management skills who enjoys leading a team and driving branch performance.

You will be responsible for managing the branch team, achieving monthly sales targets, ensuring smooth daily operations, maintaining inventory accuracy and delivering excellent customer service.

Key Responsibilities

Sales & Business Performance

Lead the branch team to consistently achieve monthly sales targets.

Drive sales of high-margin products and identify opportunities to increase revenue.

Monitor branch sales performance and motivate the team to achieve targets.

Support both in-store and outdoor sales activities.

Ensure product pricing, displays and merchandising meet company standards.

Branch Operations

Oversee daily branch operations, including opening/closing, cash handling, merchandising and administrative activities.

Manage operating expenses and ensure effective cost control.

Monitor staff productivity and improve overall branch performance.

Ensure compliance with company policies, procedures and operational standards.

Work closely with other departments to ensure smooth branch operations.

People Management

Lead, coach and motivate the branch team to achieve business objectives.

Plan manpower requirements and staff schedules according to business needs.

Monitor employee performance, productivity and attendance.

Support recruitment and onboarding activities together with HR.

Provide on-the-job coaching and training to new and existing staff.

Inventory Management

Monitor stock levels and coordinate stock ordering.

Oversee incoming and outgoing stock movements and maintain proper records.

Prepare stock reports and monitor stock conditions.

Implement measures to minimize stock loss and wastage.

Customer Service

Ensure excellent customer service and customer satisfaction.

Handle customer enquiries, complaints and operational issues professionally.

Develop strong product knowledge and provide suitable solutions to customers.

Other Responsibilities

Maintain high standards of housekeeping, cleanliness and merchandise presentation.

Prepare sales and operational reports for management.

Undertake other ad-hoc duties or projects assigned by management.

Job Requirements

Diploma or Bachelor's Degree in Business, Retail Management or a related discipline is preferred.

Minimum 2 years of relevant experience, with strong team management and retail sales exposure.

Candidates with SPM and strong relevant experience are also encouraged to apply.

Experience in retail, hardware, home improvement or related industries will be an advantage.

Strong sales mindset with a proven track record of achieving sales targets.

Demonstrated experience managing and coaching a team.

Good leadership, communication and interpersonal skills.

Mature, independent, responsible and hands-on personality.

Possess own transport and willing to travel within Klang Valley and occasionally for outstation assignments.