Branch Store Leader: Boost Sales & Customer Experience

U Mobile Sdn Bhd; Kluang; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Medical benefits

Flexi hours

Staff subsidies

Smart casual

Parental leave

Public transport nearby

Employee discounts

Job summary

U Mobile Sdn Bhd is seeking a Branch Manager to lead a flagship store, drive sales, and deliver exceptional customer experiences in Malaysia. You will oversee staff, set targets, manage budgets, and ensure operations comply with company policies.

You will enjoy flexi hours, medical and dental benefits, and a supportive, award-winning culture as you develop your team and deliver results in a fast-paced retail environment.

Qualifications

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.

Responsibilities

• Set daily/weekly sales targets for the team and ensure their achievement.
• Analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.
• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings.

Skills

Leadership

Customer service

Sales targets

Communication

Education

Diploma/Degree or commensurate experience

Tools

POS systems

CRM software

MS Office

Job description

U Mobile Sdn Bhd is seeking a Branch Manager to lead a flagship store, drive sales, and deliver exceptional customer experiences in Malaysia. You will oversee staff, set targets, manage budgets, and ensure operations comply with company policies.

You will enjoy flexi hours, medical and dental benefits, and a supportive, award-winning culture as you develop your team and deliver results in a fast-paced retail environment.