Branch Manager

U Mobile; Malaysia; On-site; MYR 70,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, optical & insurance

Flexible working hours

Staff subsidies

Smart casual attire

Parental care leave

Transit access

Job summary

U Mobile is seeking a Branch Manager to oversee a designated store in Malaysia. You will drive sales, lead a team, and ensure a superior customer experience across daily operations.

The role requires a diploma/degree or related experience, 3–5 years in sales or customer service, and a proven track record of meeting targets. Strong communication and leadership skills are essential for success in a fast-paced retail environment.

Qualifications

• Diploma or degree or commensurate industry experience.
• 3–5 years in sales or customer service, preferably telecom.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service with strong communication skills.
• Ability to work in shifts and in a fast-paced environment.

Responsibilities

• Set daily/weekly sales targets and drive performance.
• Lead, motivate, and develop store staff including ASMs and sales agents.
• Ensure excellent customer service and handle escalations.
• Manage store operations, cash handling, inventory, and visuals.
• Collaborate with marketing and report performance to Area Manager.

Skills

Leadership

Customer service

Communication

Teamwork

Sales target achievement

Education

Diploma/Degree or commensurate experience

Tools

POS systems

CRM software

MS Office

Job description

Life at U Mobile We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

Life at U Mobile We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving. At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team. Let’s start your journey with an award-winning organization! #UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role The Branch Manager is responsible for the overall management and performance of a designated U Mobile store. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills. The Branch Manager will be accountable for driving store sales, managing staff, and ensuring a positive customer experience.

The Day-To-Day Activities

Sales & Performance Management

• Set daily/weekly sales targets for the team and ensure their achievement.
• analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.

Team Leadership & Development

• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.

Customer Service & Experience

• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.

Store Operations & Compliance

• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.

Communication & Collaboration

• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings

About You

Candidate must possess at least a Diploma/Degree or commensurate industry experience.

• At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.