Branch Manager (Kluang)

U Mobile; Kluang; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Medical & insurance

Flexible hours

Staff subsidies

Smart casual attire

Parental leave

Public transport access

Employee discounts

Job summary

U Mobile is seeking a Branch Manager to oversee a designated store, drive sales, manage staff, and deliver an outstanding customer experience. Reporting to the Area Manager, you will set daily and weekly sales targets, analyze performance, manage budgets, and lead onboarding and training of the team while maintaining compliance and store standards.

You will collaborate with marketing on promotions, ensure stock accuracy, handle customer escalations, and uphold health and safety regulations to

Qualifications

• Lead store team and meet sales targets.
• Analyze sales data and market trends to identify opportunities and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee onboarding and ongoing training of staff to maintain high performance standards.

Responsibilities

• Set daily/weekly sales targets for the team and ensure their achievement.
• Analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings

Skills

Leadership

Sales targets

Customer service

Communication

Team work

Budget management

Training & coaching

Education

Diploma/Degree

Tools

POS systems

CRM software

MS Office

Job description

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Role

The Branch Manager is responsible for the overall management and performance of a designated U Mobile store. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills. The Branch Manager will be accountable for driving store sales, managing staff, and ensuring a positive customer experience.

The Day-To-Day Activities

• Set daily/weekly sales targets for the team and ensure their achievement.
• analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.

Customer Service & Experience

• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.

Store Operations & Compliance

• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.
• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings

About You

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.