Branch Manager

U Mobile; West Coast Division; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Child Parental Care Leave

Job summary

A leading telecommunications company based in Malaysia is looking for a dedicated Sales Manager to set and achieve sales targets, manage store operations, and ensure excellent customer service. The ideal candidate should possess a Diploma or Degree with 3-5 years of experience in sales or customer service. Key skills include strong communication, problem-solving, and team collaboration. Comprehensive benefits and professional growth opportunities are provided in a dynamic work environment.

Qualifications

• 3 - 5 years of relevant working experience in sales or customer service roles.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills, strong verbal and written communication skills.
• Strong verbal and written communication.
• Proficiency with POS, CRM, and MS Office.

Responsibilities

• Set daily/weekly sales targets for the team.
• Analyse sales data and market trends.
• Manage store budgets and control expenses.
• Lead and develop the store team.
• Ensure excellent customer service and satisfaction.
• Ensure health, safety, and regulatory compliance.

Skills

Sales target achievement

Customer service excellence

Strong communication skills

Team collaboration

Problem-solving approach

Education

Diploma or Degree

Tools

Point-of-sales systems

CRM software

Microsoft Office applications

Job description

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

• Set daily/weekly sales targets for the team and ensure their achievement.
• analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.

Customer Service & Experience

• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.

Store Operations & Compliance

• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.
• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings

About You

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.