Store Leader & Revenue Builder - Flexible Hours

U Mobile Sdn Bhd; Kuching; On-site; MYR 84,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Optical Insurance

Handphone Subsidy

Flexi working hours

Staff Discounts

Smart Casual Attire

Parental Leave

Public Transport Access

Job summary

U Mobile Sdn Bhd is seeking a Branch Manager to oversee a designated store in Malaysia. Lead the team, drive sales, and ensure an exceptional customer experience while managing budgets and store operations.

The role requires a Diploma/Degree or equivalent experience, 3–5 years in sales or customer service, and a proven track record of meeting targets. You will mentor staff, conduct reviews, and collaborate with marketing to execute local promotions.

Qualifications

• Diploma/Degree or commensurate industry experience.
• 3–5 years of relevant working experience in sales or customer service roles.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm, solutions-oriented approach.

Responsibilities

• Set daily/weekly sales targets for the team and ensure their achievement.
• Analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee onboarding and ongoing training of new and existing staff to maintain high performance standards.
• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.
• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings.

Skills

Leadership

Sales management

Customer service

Communication

POS systems

CRM software

Microsoft Office

Education

Diploma or Degree

Tools

POS systems

CRM software

Microsoft Office

Job description

U Mobile Sdn Bhd is seeking a Branch Manager to oversee a designated store in Malaysia. Lead the team, drive sales, and ensure an exceptional customer experience while managing budgets and store operations.

The role requires a Diploma/Degree or equivalent experience, 3–5 years in sales or customer service, and a proven track record of meeting targets. You will mentor staff, conduct reviews, and collaborate with marketing to execute local promotions.