Branch Service & Digital Excellence Manager

uobgroup; Puchong; On-site; MYR 33,000 - 56,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a customer service associate in Selangor to deliver exceptional service, resolve queries, and promote digital banking channels.

You will contribute to compliance controls while supporting customer acquisition and referrals across the branch network. The role emphasizes teamwork, professional presentation, and a strong service mindset within a dynamic banking environment.

Responsibilities

• Attend to customers professionally and manage their queries.
• Handle customer requests promptly and accurately to meet needs.
• Respond to and fulfil inquiries with first contact resolution.
• Advise and educate customers on digital and self-service platforms.
• Act as Service and Digital Champion to support branch delivery.
• Lead communication on service standards and briefings.
• Coach staff to develop Service & Digital competencies.
• Drive service excellence campaigns in the branch.
• Maintain professional image through grooming.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a customer service associate in Selangor to deliver exceptional service, resolve queries, and promote digital banking channels.

You will contribute to compliance controls while supporting customer acquisition and referrals across the branch network. The role emphasizes teamwork, professional presentation, and a strong service mindset within a dynamic banking environment.