Branch Service & Digital Excellence Lead

United Overseas Bank (Malaysia) Bhd; Kulai; On-site; MYR 36,000 - 60,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd invites applications for a role focused on Service Excellence and Customer Experience in our branch network. You will engage with customers professionally and direct queries to the right channels.

Responsibilities include handling account opening per policies, promoting digital self-service tools, and supporting branch service initiatives to raise overall customer satisfaction.

Qualifications

• Excellent customer service skills and professional communication.
• Ability to guide customers to appropriate channels and resolve queries.
• Comfort using digital self-service platforms and basic banking tools.

Responsibilities

• Attend to customers professionally and manage their queries.
• Fulfill inquiries with first contact resolution or proper follow-through.
• Promote and educate customers on digital/self-service platforms.
• Handle account opening in line with policies and regulatory requirements.
• Support branch service initiatives and maintain high service standards.

Skills

Customer service

Communication

Digital tools

Tools

CRM system

MS Office

Job description

United Overseas Bank (Malaysia) Bhd invites applications for a role focused on Service Excellence and Customer Experience in our branch network. You will engage with customers professionally and direct queries to the right channels.

Responsibilities include handling account opening per policies, promoting digital self-service tools, and supporting branch service initiatives to raise overall customer satisfaction.