Branch Service Excellence & Digital Champion

UOB; Kulai; On-site; MYR 40,000 - 67,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a dedicated service professional to handle customer inquiries, promote digital self-service channels, and provide excellent service at the branch. You will respond to requests with first contact resolution and build rapport with customers while maintaining a professional image.

You will also support compliance and operational controls, process account openings per procedures, and contribute to digital acquisition through CEP and referrals.

Responsibilities

• Attend to customers professionally, manage their queries, and direct them to the appropriate channels.
• Handle customer requests promptly and accurately to meet their needs.
• Respond to and fulfil customer inquiries with first contact resolution or follow-through where required.
• Build rapport with customers through positive interactions and delivering excellent service.
• Advise, promote, and educate customers on adopting digital and self-service platforms.
• Act as Service and Digital Champion to support branch service delivery.
• Lead communication on service-related matters, including briefings, updates, and service quality standards.
• Build and develop staff competencies in Service & Digital through coaching and experience sharing.
• Spearhead branch service initiatives and campaigns to drive service excellence culture.
• Project a professional image at all times through high standards of personal grooming.
• Participation in projects and attachments to Learning Journeys - when required.

Job description

2201 United Overseas Bank (Malaysia) Bhd is seeking a dedicated service professional to handle customer inquiries, promote digital self-service channels, and provide excellent service at the branch. You will respond to requests with first contact resolution and build rapport with customers while maintaining a professional image.

You will also support compliance and operational controls, process account openings per procedures, and contribute to digital acquisition through CEP and referrals.