Customer Experience & Digital Services Manager

UOB; Pasir Gudang; On-site; MYR 42,000 - 60,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd in Pasir Gudang seeks a service-oriented professional to handle customer queries, promote digital self-service, and support branch operations. The role emphasizes compliance, risk awareness, and cross-functional collaboration with business units to drive service excellence and customer acquisition.

On-site position with a focus on quality customer experiences. Be part of UOB's commitment to equal opportunity and service standards, contributing to learning

Responsibilities

• Attend to customers professionally, manage their queries and direct them to the appropriate channels.
• Handle customer requests promptly and accurately to meet their needs.
• Respond to and fulfil customer inquiries with first contact resolution or follow-through where required.
• Advise, promote, and educate customers on adopting digital and self-service platforms.
• Act as Service and Digital Champion to support branch service delivery.

Job description

United Overseas Bank (Malaysia) Bhd in Pasir Gudang seeks a service-oriented professional to handle customer queries, promote digital self-service, and support branch operations. The role emphasizes compliance, risk awareness, and cross-functional collaboration with business units to drive service excellence and customer acquisition.

On-site position with a focus on quality customer experiences. Be part of UOB's commitment to equal opportunity and service standards, contributing to learning