Senior Service & Digital Experience Lead

uobgroup; Kepong; On-site; MYR 36,000 - 60,000; Full time

Job summary

United Overseas Bank Malaysia Bhd in Kuala Lumpur is seeking a customer-focused professional to enhance service delivery and promote digital channels. You will handle customer inquiries, guide clients to self-service options, and support branch initiatives to uphold service standards.

The role also involves assisting with account openings, ensuring regulatory compliance, and contributing to campaigns that drive customer acquisition and experience.

Responsibilities

• Attend to customers professionally and manage their queries.
• Advise, promote, and educate customers on adopting digital and self-service platforms.
• Act as Service and Digital Champion to support branch service delivery.
• Handle account opening according to processes and regulatory requirements.
• Identify opportunities to promote and cross-sell the Bank's products and services.

Job description

United Overseas Bank Malaysia Bhd in Kuala Lumpur is seeking a customer-focused professional to enhance service delivery and promote digital channels. You will handle customer inquiries, guide clients to self-service options, and support branch initiatives to uphold service standards.

The role also involves assisting with account openings, ensuring regulatory compliance, and contributing to campaigns that drive customer acquisition and experience.