Branch Operations & Service Leader

OCBC Malaysia; Penang; On-site; MYR 72,000 - 120,000; Full time

Benefits offered by this job

Competitive base salary

Holistic benefits

Learning and development

Wellbeing initiatives

Job summary

OCBC Malaysia is seeking a capable Operations Manager to lead a team and drive efficiency. You will plan capacity, allocate resources, and manage daily operations to ensure accuracy and timeliness in reporting.

The role requires strong communication, analytical, and leadership skills with a willingness to handle cash. A recognised university degree is preferred, and 5 years of relevant experience are encouraged.

Qualifications

• From the HTML: 5 years of relevant experience encouraged to apply.
• Recognised university degree is preferred.
• Strong written and verbal communication skills; highly organized.
• Proficiency in Excel and SharePoint is desirable.

Responsibilities

• Lead and supervise a team within the department.
• Plan capacity and allocate resources to meet turnaround times.
• Manage daily operations to ensure efficiency and effectiveness.
• Prepare daily, monthly, quarterly, and regulatory reports accurately and on time.
• Champion quality and process-improvement projects; document procedures.

Skills

Team leadership

Resource planning

Operations management

Reporting

Process improvement

Documentation

Cash handling

Communication

Analytical thinking

Interpersonal skills

Teamwork

Advanced Excel

SharePoint

Education

University degree

Job description

OCBC Malaysia is seeking a capable Operations Manager to lead a team and drive efficiency. You will plan capacity, allocate resources, and manage daily operations to ensure accuracy and timeliness in reporting.

The role requires strong communication, analytical, and leadership skills with a willingness to handle cash. A recognised university degree is preferred, and 5 years of relevant experience are encouraged.