Branch Service & Operations Manager

UOB

Batu Pahat

On-site

MYR 90,000 - 150,000

Full time

13 days ago

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Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a Branch Service Manager in Batu Pahat, Malaysia. You will lead the branch service team, oversee transactions, and drive customer-centric operations while ensuring regulatory compliance and risk controls.

The role requires a bachelor's degree in business/finance, 5+ years in branch ops or customer service with supervisory experience, and strong communication and AML/KYC expertise. Join UOB to foster service excellence across the branch network.

Qualifications

Bachelor's degree in business, finance, banking or related field.
Experience in branch operations or customer service in banking with supervisory exposure.
Strong communication, interpersonal and problem-solving abilities.
Solid understanding of banking products, AML/KYC and regulatory requirements.
Proven ability to lead a team and manage multiple priorities under pressure.

Responsibilities

Lead and manage branch service team including tellers and CSO.
Ensure accurate processing of deposits, withdrawals, transfers, and bill payments.
Oversee cash handling, internal controls and security.
Monitor service metrics and implement improvements for customer satisfaction.
Address complex customer issues and coordinate with sales/lending as needed.
Ensure compliance with banking policies and audits; provide staff training.
Prepare operational reports and collaborate across departments.