Branch Operations & Service Excellence Lead

UOB; Johor Bahru; Presencial; MYR 45 000 - 65 000; Tempo integral

Resumo da oferta

United Overseas Bank (Malaysia) Bhd is recruiting for a Branch Operations Supervisor to oversee daily branch activities, ensure accurate processing of transactions, and maintain strong controls. You will coach staff, monitor performance, and collaborate with teammates to meet service standards and sales targets while upholding regulatory requirements and risk management.

Strong communication, problem solving, and a can do attitude are essential to deliver seamless customer service and to

Qualificações

• A recognised Degree in any field.
• Strong customer service mind-set and enjoy the challenge of meeting and exceeding customers’ expectations.
• Good team player.
• Good interpersonal skill.
• Good customer service.
• Good communication skill.
• Good problem solving skill.

Responsabilidades

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Provides efficient service in meeting customers’ banking needs.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank’s policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Conhecimentos

Customer service

Team player

Interpersonal skills

Communication

Problem solving

Formação académica

Bachelor's degree

Descrição da oferta de emprego

United Overseas Bank (Malaysia) Bhd is recruiting for a Branch Operations Supervisor to oversee daily branch activities, ensure accurate processing of transactions, and maintain strong controls. You will coach staff, monitor performance, and collaborate with teammates to meet service standards and sales targets while upholding regulatory requirements and risk management.

Strong communication, problem solving, and a can do attitude are essential to deliver seamless customer service and to