Branch Service Lead — Customer Experience

UOB; Selangor; On-site; MYR 28,000 - 45,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) professional to greet customers, provide guidance and assist with basic servicing requests in the branch environment. You will handle inquiries, direct customers to the right services and support daily operations with professionalism.

Join UOB to contribute to customer satisfaction, revenue initiatives and strengthening relationships across consumer banking including retail, lending, auto finance and small business

Responsibilities

• Greeting customers and providing guidance and assistance in the branch environment.
• Handle basic servicing requests and support revenue initiatives.
• Assist in deepening customer relationships and reducing attrition.
• Support consumer banking services across retail, lending, auto finance, and small business banking.

Job description

2201 United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) professional to greet customers, provide guidance and assist with basic servicing requests in the branch environment. You will handle inquiries, direct customers to the right services and support daily operations with professionalism.

Join UOB to contribute to customer satisfaction, revenue initiatives and strengthening relationships across consumer banking including retail, lending, auto finance and small business