Senior Banking Team Leader – Operational Excellence

United Overseas Bank Limited; Malaysia; Hybrid; MYR 89,000 - 179,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd invites an experienced Team Leader to motivate and coach a high‑performing unit within its operations.

You will oversee daily workflows, ensure adherence to procedures and service level agreements, and monitor team performance through regular reviews and feedback.

Responsibilities include handling complex inquiries, ensuring regulatory compliance, identifying training needs, and driving process improvements to enhance operational efficiency.

Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• 3-5 years of experience in banking with 1-2 years in a supervisory role.
• Proven ability to lead, motivate, and develop a team.
• Strong understanding of banking products, services, and processes.
• Excellent communication, interpersonal and problem-solving skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office Suite.
• Familiarity with regulatory requirements and compliance standards.

Responsibilities

• Motivate, coach, and manage a team, fostering a high-performance culture.
• Oversee daily operations and workflow, ensuring adherence to procedures and SLAs.
• Monitor team performance, identify areas for improvement, and implement corrective actions.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Handle complex customer inquiries and escalations, ensuring satisfactory resolution.
• Ensure compliance with internal policies, regulatory requirements, and risk management guidelines.
• Identify training needs and facilitate professional development opportunities.
• Contribute to development and implementation of new processes to enhance operational efficiency.
• Prepare and present performance reports to senior management.

Skills

Team leadership

Communication

Problem solving

Work under pressure

Education

Bachelor's degree in Business/Finance/Banking

Tools

Microsoft Office

Job description

2201 United Overseas Bank (Malaysia) Bhd invites an experienced Team Leader to motivate and coach a high‑performing unit within its operations.

You will oversee daily workflows, ensure adherence to procedures and service level agreements, and monitor team performance through regular reviews and feedback.

Responsibilities include handling complex inquiries, ensuring regulatory compliance, identifying training needs, and driving process improvements to enhance operational efficiency.