Branch Operations Lead

GREATFAME DYNASTY CREDIT SDN. BHD.; Masai; On-site; MYR 67,000 - 134,000; Full time

Job summary

GREATFAME DYNASTY CREDIT SDN. BHD. seeks an experienced Branch Operations Manager in Malaysia to oversee daily branch activities, ensure SOP compliance, and drive performance. You will monitor cash flow, manage loan processing, and lead a team to deliver excellent customer service.

The role requires a Diploma or Bachelor's in business/finance and 3–4 years in money lending or banking with supervisory experience. Collaboration with management will optimize risk, sales, and regulatory adherence.

Qualifications

• Diploma or Bachelor's degree in business, finance, management, or related field.
• Minimum 3–4 years of experience in money lending, credit recovery, banking, or financial services, preferably with supervisory experience.

Responsibilities

• Oversee smooth and compliant branch operations in line with company SOPs and policies.
• Monitor daily cash flow, opening/closing balances, and ensure proper handling of safebox.
• Review customer accounts to track performance, identify risks, and plan suitable loan solutions.
• Analyze branch performance reports and implement strategies to improve sales and profitability.
• Ensure accurate system entries, loan processing, and transaction records.
• Manage branch administration, documentation, licensing, and ensure a safe, clean working environment.
• Handle customer enquiries, support digital payment solutions, and promote online services.
• Monitor overdue accounts and take proactive action to minimize defaults.
• Prepare and review monthly/quarterly reports on sales, KPIs, and branch performance.
• Liaise with management and departments on staff matters and operational issues.
• Support audits and regulatory inspections, ensuring compliance at all times.
• Perform any additional tasks assigned by management.
• Lead, coach, and support team members to achieve targets and improve performance.
• Identify and develop talents through training and career growth opportunities.
• Ensure high standards of customer service and maintain strong customer relationships.
• Motivate the team to achieve sales targets and deliver quality service.
• Monitor daily team activities and provide guidance where needed.
• Ability to lead.
• Ability to develop and get results.
• Using inclusive communication.
• Building relationships.
• Shaping culture.
• Careful mindset and job focus.
• Ability to handle multiple tasks.

Skills

Leadership

People development

Communication

Customer service

Multitasking

Team motivation

Education

Diploma or Bachelor's Degree in Business Administration, Finance, Management, or related field

Job description

GREATFAME DYNASTY CREDIT SDN. BHD. seeks an experienced Branch Operations Manager in Malaysia to oversee daily branch activities, ensure SOP compliance, and drive performance. You will monitor cash flow, manage loan processing, and lead a team to deliver excellent customer service.

The role requires a Diploma or Bachelor's in business/finance and 3–4 years in money lending or banking with supervisory experience. Collaboration with management will optimize risk, sales, and regulatory adherence.