Branch Operations & Customer Experience Lead

Hong Leong Bank Berhad; Selangor; On-site; MYR 3,000 - 4,200; Full time

Job summary

Hong Leong Bank Berhad in Selangor invites applications for a Branch Customer Service role. You will greet walk-in customers, process deposits and withdrawals, and handle routine transactions with accuracy while maintaining exceptional service standards.

You will engage customers for cross-selling opportunities, maintain compliance with SOPs, and support operational risk controls. Degree or Diploma holders with good communication and a professional appearance are encouraged to apply; licensing

Qualifications

• Degree or Diploma holder.
• Experience in customer interaction and cash handling.
• Experience in sales within a financial institution is preferred.
• Basic banking knowledge and professional appearance.

Responsibilities

• Provide superior customer service to walk-in customers and process transactions.
• Cross-sell bank products during need-based discussions.
• Maintain branch operations with accuracy and compliance.
• Assist in branch housekeeping and reporting.
• Support in customer relationship building and community representation.

Skills

Excellent communication

Customer service mindset

Cross-selling skills

Integrity and accountability

Education

Degree or Diploma

Tools

I-Pads

Job description

Hong Leong Bank Berhad in Selangor invites applications for a Branch Customer Service role. You will greet walk-in customers, process deposits and withdrawals, and handle routine transactions with accuracy while maintaining exceptional service standards.

You will engage customers for cross-selling opportunities, maintain compliance with SOPs, and support operational risk controls. Degree or Diploma holders with good communication and a professional appearance are encouraged to apply; licensing