Branch Manager - Travel & Tours

IRKAZ HOLDINGS SDN. BHD.; Alor Setar; On-site; MYR 70,000 - 110,000; Full time

Job summary

IRKAZ HOLDINGS SDN. BHD. is seeking a Branch Manager to oversee the Kedah branch of Irkaz Travel & Tours, drive sales, manage daily operations and lead a customer-focused team.

The ideal candidate has 5+ years in travel and tourism, with strong leadership, communication and negotiation skills, and a track record of achieving targets. Willingness to travel and deep knowledge of travel products are highly valued.

Qualifications

• Minimum 5 years of relevant experience in travel and tourism industry.
• Diploma or Bachelor's Degree in Travel & Tourism, Business Administration, Management, Marketing or a related field.
• Experience in Umrah/Hajj travel services will be an advantage.
• Proven track record in achieving sales targets and driving business growth.
• Strong leadership, communication, negotiation and customer service skills.
• Good knowledge of travel products, packages, booking processes and tourism operations.
• Strong business development and networking capabilities.
• Able to analyse sales performance and implement effective improvement strategies.
• Willing to travel when required for business activities, events and company assignments.

Responsibilities

• Oversee the day-to-day operations of the branch and ensure smooth business activities
• Ensure compliance with company policies, procedures, SOPs and applicable travel industry requirements
• Monitor branch performance, productivity and operational efficiency
• Handle customer issues, complaints and escalations professionally and effectively
• Drive branch sales and achieve monthly and annual sales targets
• Develop and execute strategies to increase customer acquisition, sales conversion and revenue
• Lead, manage and motivate the branch team to achieve sales and operational targets
• Coach and develop team members to improve sales, product knowledge and customer service skills
• Ensure travel & tours packages are properly communicated and delivered according to company standards
• Prepare and submit branch sales, operational and performance reports to management

Skills

Leadership

Communication

Negotiation

Customer service

Sales

Business development

Networking

Travel products

Education

Diploma or Bachelor's Degree in Travel & Tourism, Business Administration, Management, Marketing or a related field

Job description

The Branch Manager will oversee the overall operations and performance of Irkaz Travel & Tours branch and responsible for driving sales, managing branch operations, leading the team, developing customer relationships, and ensuring a high standard of service delivery.

Key responsibilities

• Oversee the day-to-day operations of the branch and ensure smooth business activities
• Ensure compliance with company policies, procedures, SOPs and applicable travel industry requirements
• Monitor branch performance, productivity and operational efficiency
• Handle customer issues, complaints and escalations professionally and effectively
• Drive branch sales and achieve monthly and annual sales targets
• Develop and execute strategies to increase customer acquisition, sales conversion and revenue
• Lead, manage and motivate the branch team to achieve sales and operational targets
• Coach and develop team members to improve sales, product knowledge and customer service skills
• Ensure travel & tours packages are properly communicated and delivered according to company standards
• Prepare and submit branch sales, operational and performance reports to management

About you

Malaysian

Diploma or Bachelor's Degree in Travel & Tourism, Business Administration, Management, Marketing or a related field

Minimum 5 years of relevant experience in the travel and tourism industry, preferably with experience as a Travel Agent or within a travel agency.

Experience in Umrah/Hajj travel services will be an advantage.

Proven track record in achieving sales targets and driving business growth

Strong leadership, communication, negotiation and customer service skills

Good knowledge of travel products, packages, booking processes and tourism operations

Strong business development and networking capabilities

Able to analyse sales performance and implement effective improvement strategies

Willing to travel when required for business activities, events and company assignments

Irkaz Holdings is a dynamic, diversified company with a growing footprint across key industries, guided by operational excellence, innovation, and purposeful growth. Our portfolio includes Food & Beverage, supplying raw materials, managing franchises, and operating centralized kitchens for institutional clients; Building & Construction, delivering projects as a CIDB-accredited G7 contractor; Umrah Travel Services, providing seamless pilgrimages; Grocery Retail & Distribution, serving communities via integrated retail and supply networks; and Technology & Digital Solutions, creating platforms for Muslim lifestyle and travel markets.

Irkaz Holdings is a dynamic, diversified company with a growing footprint across key industries, guided by operational excellence, innovation, and purposeful growth. Our portfolio includes Food & Beverage, supplying raw materials, managing franchises, and operating centralized kitchens for institutional clients; Building & Construction, delivering projects as a CIDB-accredited G7 contractor; Umrah Travel Services, providing seamless pilgrimages; Grocery Retail & Distribution, serving communities via integrated retail and supply networks; and Technology & Digital Solutions, creating platforms for Muslim lifestyle and travel markets.