Travel Consultant

ARBA Travel and Tours Sdn. Bhd.; Putrajaya; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Health allowance

Cost of living allowance

Work-From-Anywhere Days

Job summary

ARBA Travel and Tours Sdn. Bhd. is seeking a proactive Travel Sales Consultant to guide prospects through itinerary planning, flight tickets, and hotel options. You will provide five-star consultation and maintain high conversion via WhatsApp, email, or phone.

In this fast-paced role, you’ll handle multiple inquiries, quote packages live, update CRM notes, and coordinate with internal teams to manage deals and post-sale issues, all while delivering exceptional service.

Qualifications

• Excellent communication abilities and trust-building skills.
• Fast and efficient in handling replies and follow-ups.
• Ability to close deals through product knowledge and empathy.

Responsibilities

• Handle multiple customer inquiries via WhatsApp and phone.
• Quote travel packages (flights, hotels) while speaking to customers live.
• Update CRM notes and sales reports as conversations progress.
• Manage post-sale issues without losing new leads, e.g., name corrections.
• Respond to broadcast replies across social media with personalized input.
• Coordinate with internal ops/product teams and track deal status.

Skills

Excellent Communicator

Super Responsive

Closer

Job description

ARBA Travel merges humane with technology to build the best travel experience. We aim to become leading Travel Company in Halal Tourism which valued at $250 Billion worldwide. We aim big, start small & move fast.

We work only with A-Talents. We favor hiring from diverse backgrounds, not just in tourism.

Our team spans various disciplines from top universities worldwide : Finance, Engineering, Political Economy, Biotech, Law, Computer Science, Digital Marketing, Islamic Studies, and Tourism. Some of us are also actively involved in NGOs & philanthropy.

Your Mission

Provide 5 Stars consultation to ARBA Travel’s prospect about itinerary, travel package, flight ticket, room availability and anything they want to know about our travel package

Keep your sales conversion high, at ARBA Travel you don’t need to find prospect. We have a robust leads generation plan. Meaning, you just need to focus on giving the best consultation to every leads via Whatsapp, E-mail or phone call

What You’ll Be Doing (In Real Life)

It's a fast-paced, multitasking kind of role!

Handle multiple customer inquiries at once via WhatsApp & call.

Quote travel packages (including flights & hotels) while speaking to customers live.

Update CRM notes and sales reports while managing ongoing conversations.

Manage post-sale issues (e.g. name correction, refund request) without dropping the ball on new incoming leads.

Respond to broadcast replies across social media or WhatsApp while still staying personal with hot leads.

Coordinate with internal ops/product teams through group chats — while tracking deal status and lead pipeline.

Skillsets & Requirements

Excellent Communicator: You know how to say the right thing at the right time — to earn trust & close deals.

Super Responsive: You don’t like leaving people on ‘read’. You’re fast and efficient in handling replies & follow-ups.

Closer: You have that talent — product knowledge + confidence + empathy = conversion!

Extra Points For You

• If you have experience in Sales position
• Basic + sales commission
• Health allowance
• Cost of living allowance
• Work-From-Anywhere Days
• Join Company’s Domestic or Oversea trip
• Access to growth courses

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a travel consultant?
• Do you have experience in a sales role?
• Do you have customer service experience?
• How would you rate your English language skills?
• Which of the following languages are you fluent in?