Operations Specialist

ARBA Travel; Putrajaya; On-site; MYR 40,000 - 60,000; Full time

Benefits offered by this job

Health allowance

Cost of living allowance

Work-From-Anywhere Days

Domestic or Overseas trip

Access to growth courses

Job summary

ARBA Travel is seeking an Operations and Booking Specialist in Malaysia to manage pre-trip arrangements and reservations with precision. You will prepare travel documents and maintain accurate internal records to support the operations team.

The role emphasizes meticulous process adherence, clear communication, and calm handling of urgent changes to ensure a seamless customer journey.

Qualifications

• Detail-oriented approach to booking workflows and record-keeping.
• Strong communication skills for customers and internal teams.
• Ability to follow procedures and maintain accuracy under pressure.
• Proactive, solution-focused mindset with a customer-first attitude.

Responsibilities

• Reservation Management: Handle full booking workflow with accuracy and timeliness.
• Customer Coordination: Confirm bookings, manage cancellations and special requests.
• System & Record Accuracy: Keep booking systems updated; ensure data is traceable.
• Tour Voucher Preparation: Produce itineraries, inclusions, flight info, reminders.

Skills

Detail-Oriented

Process-Driven

Customer-Centric

Clear Communicator

Calm Under Pressure

Comfortable with Systems

Job description

ARBA Travel marries the humane with technology to build a better travel experience. We aim to become a leading Travel Company in Halal Tourism which valued at $250 billion worldwide. We have been awarded 'Top 30 SME in Malaysia' by SME Corp Malaysia. We aim big, start small & move fast.

We work only with A-Talent. We favor hiring from diverse backgrounds, not just in tourism.

Our team spans various disciplines from top universities worldwide: Finance, Engineering, Political Economy, Biotech, Actuarial Science, Computer Science, Digital Marketing, Islamic Studies, and Tourism.

Your Mission

As an Operations and Booking Specialist, your core responsibility is to manage the entire pre-trip arrangement and reservation process with precision and care. From initial booking to final confirmation, you’ll ensure every step of the customer journey is seamless, timely, and error-free.

You’ll also play a key role in preparing detailed travel documents and maintaining accurate internal records that support the entire operations team.

Your Key Responsibilities

Reservation Management

• Handle the full booking workflow, ensuring details are accurate, timely, and meet ARBA’s service standards.

Customer Coordination

• Confirm bookings with accuracy. Manage cancellations, special requests, and last-minute changes with professionalism and empathy.

System & Record Accuracy

• Keep booking systems updated. Ensure all customer data, trip details, and payment statuses are recorded and traceable.

Tour Voucher Preparation

• Prepare comprehensive Tour Vouchers detailing itineraries, inclusions, flight info, and travel reminders.

Skills & Attributes

• Detail-Oriented: You double-check everything and take pride in getting things right.
• Process-Driven: You follow procedures carefully so nothing gets missed.
• Customer-Centric: You care about delivering a smooth booking experience, even when plans change.
• Clear Communicator: You keep both customers and the team well-informed, in writing and verbally.
• Calm Under Pressure: You stay composed and solution-focused when faced with urgent issues.
• Comfortable with Systems: You’re confident using digital tools, spreadsheets, and internal platforms.

Benefits

• Health allowance
• Cost of living allowance
• Work-From-Anywhere Days
• Join the Company’s Domestic or Overseas trip
• Access to growth courses