Sales Executive - Travel & Tours

IRKAZ HOLDINGS SDN. BHD.; Johor Bahru; Sur place; MYR 36 000 - 60 000; Plein temps

Résumé du poste

Irkaz Holdings SDN. BHD. is seeking a Sales Executive to support the delivery of all travel products and services offered by Irkaz Travel & Tours in Johor Bahru.

You will ensure efficient operations and maintain high customer service standards. Key responsibilities include promoting Umrah and travel packages, hitting sales targets, generating leads, following up with prospects, maintaining a strong sales pipeline, handling inquiries via walk-ins, phone, WhatsApp, and other channels, and guiding

Qualifications

• Diploma or degree in business, tourism, sales or related field.
• 2+ years of sales experience, preferably in travel.
• Strong knowledge of Hajj & Umrah travel arrangements and market trends.

Responsabilités

• Promote and sell Irkaz Travel & Tours' Umrah and travel packages.
• Achieve individual and branch sales targets as assigned by Management.
• Generate new leads through walk-ins, enquiries, referrals, networking and social media.
• Follow up with prospective customers and convert enquiries into bookings.
• Build and maintain a strong customer database and sales pipeline.
• Attend to customer enquiries through walk-ins, phone, WhatsApp and other channels.
• Understand customers' travel requirements and recommend suitable packages.
• Provide accurate information on packages, itineraries, pricing and documentation.
• Assist customers with registration, booking and payment processes.
• Maintain accurate records of leads, enquiries, bookings and sales activities.

Connaissances

Sales experience

Communication

Organization

Problem solving

Team collaboration

Time management

Formation

Diploma/Degree in Business, Tourism, or Sales

Outils

Microsoft Office

Travel booking systems

Description du poste

The Sales Executive will be responsible for supporting and coordinating the efficient and effective delivery of all products and services offered by Irkaz Travel & Tours. You will be responsible for ensuring operational procedures are efficient and effective, maintaining robust communication with various stakeholders, and upholding high standards of customer service.

Key responsibilities

Promote and sell Irkaz Travel & Tours' Umrah packages, travel packages and related services.

Achieve individual and branch sales targets as assigned by Management.

Generate new leads through walk-ins, enquiries, referrals, networking, social media and local community outreach.

Follow up with prospective customers and convert enquiries into confirmed bookings.

Build and maintain a strong customer database and sales pipeline.

Attend to customer enquiries through walk-ins, phone calls, WhatsApp and other communication channels.

Understand customers' travel requirements and recommend suitable Umrah or travel packages.

Provide accurate information on packages, itineraries, pricing, travel arrangements and required documentation.

Assist customers with registration, booking and payment processes.

Maintain accurate records of leads, customer enquiries, bookings and sales activities.

About you

Diploma/Degree in Business, Tourism, Sales, or a related field.

2+ years of experience in sales, preferably in the travel and tourism industry.

Strong knowledge of Hajj & Umrah travel arrangements and market trends.

Ability to work collaboratively with internal and external stakeholders.

Excellent organizational, communication, and problem-solving skills.

Able to work in a fast-paced environment and manage multiple tasks efficiently.

Proficient in Microsoft Office and travel booking systems.

Irkaz Holdings is a dynamic, diversified company with a growing footprint across key industries, guided by operational excellence, innovation, and purposeful growth. Our portfolio includes Food & Beverage, supplying raw materials, managing franchises, and operating centralized kitchens for institutional clients; Building & Construction, delivering projects as a CIDB-accredited G7 contractor; Umrah Travel Services, providing seamless pilgrimages; Grocery Retail & Distribution, serving communities via integrated retail and supply networks; and Technology & Digital Solutions, creating platforms for Muslim lifestyle and travel markets.

Irkaz Holdings is a dynamic, diversified company with a growing footprint across key industries, guided by operational excellence, innovation, and purposeful growth. Our portfolio includes Food & Beverage, supplying raw materials, managing franchises, and operating centralized kitchens for institutional clients; Building & Construction, delivering projects as a CIDB-accredited G7 contractor; Umrah Travel Services, providing seamless pilgrimages; Grocery Retail & Distribution, serving communities via integrated retail and supply networks; and Technology & Digital Sets?