Banking Branch Operations & Service Manager

Hong Leong Bank; Klang City; On-site; MYR 120,000 - 180,000; Full time

Job summary

Hong Leong Bank is seeking a Customer Service & Operations Manager for the Klang Valley to lead the branch operations team, ensure seamless daily operations, and uphold service standards. Reporting to the Branch Manager, you will drive customer service excellence, guide sales activities, and ensure compliance with regulatory requirements.

The role requires strong people leadership, cross-functional collaboration, and a focus on delivering high-quality customer experiences across banking

Qualifications

• Malaysian citizen.
• 4–5 years of related experience in Branch Customer Service or Branch Sales roles or Retail outlet management.
• Strong people management and leadership skills.
• Good interpersonal and communication, organisational and planning skills.

Responsibilities

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
• To actively cross selling Banking/Financial products.
• Assess/evaluate and propose credit applications diligently.
• Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
• Provide excellent customer service and uphold professionalism to reflect Bank's image.
• Product knowledge / Selling skills / Market intelligence / Competitor's check.
• Comply to statutory requirements and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance.

Skills

People management

Leadership

Communication

Organisational planning

Education

Degree / Diploma

Job description

Hong Leong Bank is seeking a Customer Service & Operations Manager for the Klang Valley to lead the branch operations team, ensure seamless daily operations, and uphold service standards. Reporting to the Branch Manager, you will drive customer service excellence, guide sales activities, and ensure compliance with regulatory requirements.

The role requires strong people leadership, cross-functional collaboration, and a focus on delivering high-quality customer experiences across banking