Branch Manager - Penang

AGX Group Berhad; Permatang Pauh; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career advancement

Dynamic environment

Job summary

AGX Logistics (M) Sdn. Bhd. in Penang invites an experienced Branch Manager to lead our freight forwarding operations in Seberang Perai. You will drive revenue growth, manage the P&L, and mentor a fast-paced team to deliver exceptional service.

You will build strategic plans with the Sales and Finance teams, negotiate with carriers, optimise costs, and ensure compliance with SLAs and regulatory standards across air, sea, and customs brokerage services.

Qualifications

• Bachelor’s degree in logistics or related discipline.
• At least 5 years of management experience in freight forwarding or logistics.
• Strong knowledge of international freight forwarding, customs, and warehousing.
• Proven track record in leading teams and achieving growth targets.
• Excellent negotiation and customer relationship skills.],
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Responsibilities

• Lead Penang branch revenue, profitability, and service objectives.
• Develop market growth strategies for Northern Region.
• Oversee RFQs, proposals, and major customer tenders.
• Manage P&L, budgeting, and cost controls.
• Monitor KPIs and drive process improvements.

Skills

Leadership

Strategic thinking

Negotiation

Customer relations

Analytical thinking

English proficiency

MS Office

Education

Bachelor's degree in Logistics/Supply Chain/Business Admin

Tools

Logistics management systems

Job description

We are seeking an experienced, motivated & dynamic individual to join Penang branch as Branch Manager, overseeing our freight forwarding services and operations located at Seberang Perai, Penang.

Branch Leadership & Business Growth

• Lead the overall performance of the Penang branch, ensuring the achievement of revenue, profitability, operational, and customer service objectives.
• Develop and execute business growth strategies to expand market share and strengthen AGX's presence in the Northern Region.
• Identify new business opportunities and work closely with the Sales team to acquire new customers while growing existing accounts.
• Drive branch sales performance and ensure the achievement of monthly, quarterly, and annual sales targets.
• Lead and manage major customer tenders (RFQs), commercial proposals, and strategic business opportunities.
• Take full ownership of the branch's Profit & Loss (P&L), budget planning, cost control, and financial performance.
• Work closely with the Finance team to review monthly financial results, monitor KPIs, and implement improvement initiatives.
• Negotiate competitive freight rates and service agreements with airlines, shipping lines, transport providers, and other business partners.
• Identify opportunities to improve profitability through operational efficiency, procurement optimisation, and cost management.

Operations & Service Excellence

• Oversee the daily operations of air freight, ocean freight, customs brokerage, transportation, and warehousing activities to ensure operational excellence.
• Ensure compliance with Service Level Agreements (SLAs), customer requirements, regulatory standards, and company policies.
• Drive continuous improvement initiatives to enhance productivity, reduce operational bottlenecks, and improve service quality.
• Monitor operational performance through KPIs and implement corrective actions where required.

Customer Relationship Management

• Build and maintain strong relationships with key customers, business partners, and stakeholders.
• Ensure a high level of customer satisfaction by delivering timely, reliable, and value-added logistics solutions.
• Handle customer escalations professionally and implement effective solutions to strengthen long-term partnerships.

Leadership & People Development

• Lead, mentor, and develop a high-performing branch team by fostering a positive, collaborative, and customer-focused working environment.
• Define clear roles, responsibilities, and performance expectations while supporting employee development through coaching and training.
• Promote a culture of accountability, teamwork, continuous improvement, and operational excellence.
• Ensure compliance with workplace safety, quality standards, and company policies.

Reporting & Strategic Planning

• Prepare and present monthly management reports covering operational performance, financial results, sales achievements, and business development activities.
• Recommend strategic initiatives to improve operational efficiency, customer satisfaction, and branch profitability.
• Perform any other duties assigned by Management.

Qualifications & Experience

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related discipline.
• Minimum 5 years of management experience in the freight forwarding or logistics industry.
• Strong knowledge of international freight forwarding, customs brokerage, transportation, warehousing, and supply chain operations.
• Proven experience managing branch operations, business development, and Profit & Loss (P&L).
• Demonstrated success in leading teams, developing talent, and achieving business growth targets.
• Strong commercial acumen with excellent negotiation and customer relationship management skills.
• Strategic thinker with strong analytical, problem-solving, and decision-making abilities.
• Excellent leadership, communication, presentation, and interpersonal skills.
• Self-motivated, results-oriented, and capable of working in a fast-paced environment.
• Proficient in Microsoft Office applications and logistics management systems.
• Excellent command of written and spoken English, Bahasa Malaysia, and Mandarin will be an added advantage.

Why Join AGX Logistics?

• Lead one of AGX's key strategic branches with opportunities to shape its future growth.
• Competitive salary with performance-based incentives.
• Opportunity to work with multinational customers and regional logistics networks.
• Collaborative management team with strong career advancement opportunities.
• Dynamic and entrepreneurial working environment that values innovation and leadership.

AGX Logistics (M) Sdn. Bhd. is an equal opportunity employer. We welcome passionate and capable professionals who are ready to lead, inspire, and grow with us.