Branch Manager Penang

Ban Hin Bee Sdn Bhd; Penang; On-site; MYR 90,000 - 150,000; Full time

Job summary

Ban Hin Bee Sdn Bhd is seeking a Branch Leader to drive sales results, uphold operational standards and develop the team for future multi-branch oversight.

The role requires strong customer service, leadership and product knowledge to coach frontline staff, manage scheduling and ensure consistent customer excellence across the branch.

Qualifications

• Customer-focused and service-driven
• Proven leadership and people-management
• Strong time-management and prioritisation
• Adaptable with the ability to handle change
• Excellent negotiation and interpersonal skills
• Professional presentation and communication
• Solid knowledge of products and features

Responsibilities

• Drive branch performance to meet or exceed monthly and quarterly targets
• Design localized strategies to boost customer traffic and upselling
• Analyze sales reports to identify trends and immediate actions
• Define KPIs for team members and track progress
• Build a high-performing sales team through coaching and engagement
• Lead hiring, onboarding and development for frontliners
• Manage scheduling, shift efficiency and manpower planning
• Foster trust-based relationships with key and repeat customers
• Act on feedback to close service gaps and build loyalty
• Ensure day-to-day operations run smoothly including stock, display and SOPs

Skills

Customer Service

Leadership

Time management

Flexibility

Negotiation

Professionalism

Product knowledge

Job description

To lead the branch with full accountability for sales results, operational standards, and team development—ensuring consistent customer excellence and preparing to oversee multiple branches in the future.

Key responsibilities

• Drive overall branch performance to meet or exceed monthly and quarterly sales targets
• Design and execute localized strategies to boost customer traffic and upselling results
• Analyze sales reports to identify trends, gaps, and immediate improvement actions
• Define clear KPIs for team members and consistently track team and individual progress
• Build a high-performing, motivated sales team through structured coaching and engagement
• Lead hiring, onboarding, and continuous development plans for all frontliners
• Manage scheduling, shift efficiency, and manpower planning with fairness and foresight
• Foster a welcoming and trust-based relationship with key and repeat customers
• Act on feedback to resolve service gaps and build loyalty
• Ensure day-to-day operations run efficiently—stock, display, cleanliness, and SOPs

About you

• Customer Service competency
• Leadership capability
• Time management
• Flexibility
• Negotiation Skills
• Professionalism
• Product Knowledge

Ban Hin Bee Sdn Bhd (26223-D) started with an ambitious man – Mr. Jimmy Yeoh at the year of 1961, as a family-run bicycle shop selling car stereo and accessories to selling black & white televisions and radios.

The Company was subsequently incorporated in 1976 and expanded to double shop lots selling a full range of electrical & electronics appliances. The team grew at wonderful pace under the leadership of Mr. Jimmy Yeoh, a strong bond and trust was created with all local consumers and stakeholders throughout the time. Quality products and customer satisfaction are the core value which drives the brand.

Ban Hin Bee Sdn Bhd (26223-D) started with an ambitious man – Mr. Jimmy Yeoh at the year of 1961, as a family-run bicycle shop selling car stereo and accessories to selling black & white televisions and radios.

The Company was subsequently incorporated in 1976 and expanded to double shop lots selling a full range of electrical & electronics appliances. The team grew at wonderful pace under the leadership of Mr. Jimmy Yeoh, a strong bond and trust was created with all local consumers and stakeholders throughout the time. Quality products and customer satisfaction are the core value which drives the brand.