Retail Sales Advisor - Bukit Jambul

Ban Hin Bee Sdn Bhd; George Town; In loco; MYR 35.000 - 60.000; Tempo pieno

Descrizione del lavoro

Ban Hin Bee Sdn Bhd is seeking a customer-focused sales professional to drive product knowledge-driven sales in Penang. You will understand customer requirements, conduct live demos, and promote bundles and financing options to enhance affordability.

In this role you will upsell extended warranties and installation services, resolve issues empathetically, and follow up to ensure satisfaction. You will also help onboard new hires and maintain well-labeled, multilingual product displays.

Competenze

• Customer service competency
• Time management
• Flexibility
• Negotiation skills
• Professionalism
• Product knowledge
• Sales & upselling skills
• Attention to detail & accuracy

Mansioni

• Proactively engage customers to understand their specific requirements, lifestyle, and budget constraints
• Ask insightful questions to identify unstated needs and recommend suitable products
• Maintain in-depth knowledge of all appliances, including features, warranties, and energy efficiency
• Conduct live demonstrations tailored to local usage habits
• Actively promote ongoing promotions, bundles, and financing options to enhance affordability
• Strategically upsell complementary products (e.g., extended warranties, installation services) where they add clear value
• Resolve complaints empathetically, focusing on long-term satisfaction over quick fixes
• Follow up post-purchase to ensure product satisfaction and address any concerns
• Assist in onboarding new hires by sharing practical sales techniques and product knowledge
• Ensure displays are clean, fully functional, and correctly labeled (multilingual where required)

Conoscenze

Customer Service

Time management

Flexibility

Negotiation Skills

Professionalism

Product Knowledge

Sales & Upselling Skills

Attention to Detail & Accuracy

Descrizione del lavoro

To drive sales through expert product knowledge and genuine customer engagement, ensuring every interaction adds value to the customer's purchase journey while supporting store operations and team growth.

Key responsibilities

• Proactively engage customers to understand their specific requirements, lifestyle, and budget constraints
• Ask insightful questions to identify unstated needs and recommend suitable products
• Maintain in-depth knowledge of all appliances, including features, warranties, and energy efficiency
• Conduct live demonstrations tailored to local usage habits
• Actively promote ongoing promotions, bundles, and financing options to enhance affordability
• Strategically upsell complementary products (e.g., extended warranties, installation services) where they add clear value
• Resolve complaints empathetically, focusing on long-term satisfaction over quick fixes
• Follow up post-purchase to ensure product satisfaction and address any concerns
• Assist in onboarding new hires by sharing practical sales techniques and product knowledge
• Ensure displays are clean, fully functional, and correctly labeled (multilingual where required)

About you

• Customer Service competency
• Time management
• Flexibility
• Negotiation Skills
• Professionalism
• Product Knowledge
• Sales & Upselling Skills
• Attention to Detail & Accuracy

Ban Hin Bee Sdn Bhd (26223-D) started with an ambitious man – Mr. Jimmy Yeoh at the year of 1961, as a family-run bicycle shop selling car stereo and accessories to selling black & white televisions and radios.

The Company was subsequently incorporated in 1976 and expanded to double shop lots selling a full range of electrical & electronics appliances. The team grew at wonderful pace under the leadership of Mr. Jimmy Yeoh, a strong bond and trust was created with all local consumers and stakeholders throughout the time. Quality products and customer satisfaction are the core value which drives the brand.

Ban Hin Bee Sdn Bhd (26223-D) started with an ambitious man – Mr. Jimmy Yeoh at the year of 1961, as a family-run bicycle shop selling car stereo and accessories to selling black & white televisions and radios.

The Company was subsequently incorporated in 1976 and expanded to double shop lots selling a full range of electrical & electronics appliances. The team grew at wonderful pace under the leadership of Mr. Jimmy Yeoh, a strong bond and trust was created with all local consumers and stakeholders throughout the time. Quality products and customer satisfaction are the core value which drives the brand.