Branch Manager

ROHLIG MALAYSIA SDN. BHD.; Penang; In loco; MYR 240.000 - 320.000; Tempo pieno

Descrizione del lavoro

ROHLIG MALAYSIA SDN. BHD. in Penang seeks an experienced leader with a strong sales background to drive sales and business development for the Penang branch.

You will manage the branch team, profitability, and operations, ensuring process excellence and customer retention. The role requires extensive logistics and freight services experience, with 10–15 years in a senior leadership capacity. Degree in transport logistics or business administration is preferred.

Competenze

• Leadership and coaching of branch team and cross-functional cooperation.
• Strong sales background with emphasis on business development and customer retention.
• Extensive logistics and freight services/operations experience.

Mansioni

• Manage the branch team and P&L responsibilities.
• Plan and deploy resources in line with business development.
• Set smart targets and KPIs; conduct regular performance reviews.
• Ensure customer service excellence and timely responses to inquiries.
• Oversee budget planning and monthly variance analysis.
• Liaise with suppliers and overseas offices to ensure customer satisfaction.

Conoscenze

Leadership

Sales experience

Logistics operations

People management

Formazione

Degree in transport logistics or supply chain

Descrizione del lavoro

Seeking an experienced leader with a strong sales background to drive sales and business development for the Penang branch.

General accountability for (incl. management ratios):

Management of the branch team

Profit & loss of the branch

Operational excellence of the branch

Responsible for main tasks:

Management of staff

Plan and steer resources and capacities efficiently and in line with business development and requirements and hire new staff in line with the company HR procedures

Delegate tasks and authorities appropriately and ensure an organizational structure within the team that allows efficient communication and decision-making

Inform staff appropriately and transparently regarding branch and company strategy and policy

Provide guidance to staff with regard to performance expected and establish smart targets and key performance indicators in line with the branch and company strategy

Conduct regular performance reviews in order to evaluate performance and results, recognize strengths and weaknesses among staff members and initiate training measures to support skills development in consultation with HR

Support staff to maintain a healthy work-life-balance

Coach and mentor potential/future talent within the branch team and plan succession within the branch in consultation with HR

Take disciplinary actions in consultation with HR

Promote cross-functional cooperation and information flow with other business units

Ensure operational excellence of the branch and customer retention

Implement the defined operative procedures and standards incl. data quality standards and system usage and monitor work flows to ensure accurate operational processes

Drive a customer service culture, ensuring clients enquiries or queries are responded to in a timely and appropriate manner and initiate actions to ensure that service levels are delivered as promised to the customer

Implement the global/national procurement strategies locally and manage local procurement if applicable in consultation with national product & procurement

Identify weaknesses and implement measures for process improvements

Liaise with suppliers and overseas offices/ agents in order to ensure customer satisfaction

Support and give input regarding the development of national/global guidelines and standards

Ensure compliance with the relevant regulations and standards and act as role model to subordinates

Strategic Business Development

Active sales development of top branch customers, as well as perform sales activities on silver/gold/platinum pipelines

Continuously analyse competitor activities and local industry trends and attend local industry-related functions

Develop business plan for the branch in conjunction with the team and provide prepared information for investment decisions to management

Positively contribute towards global company initiatives, support implementation and lead required change management initiatives

Develop and control budget

Plan and forecast annual budget using established indicators and tools appropriately

Review and monitor budget against branch P&L on a monthly basis, create action plan in case of deviation

Perform vendor price review on local suppliers, striving to reduce cost year on

Ensure timely closing of files and delivery of all accounting relevant information to finance department

Manage profitability of files and look at bottom-line results effects

Support branch specific reporting requests

Manage the office facilities, ensure the necessary working equipment as well as a modern work environment and ensure Health & Safety standards are followed

Required skills and qualification/ education/ studies:

Personality: passionate, empathetic, decisive, humble, willing to listen, reflect, learn and grow, courageous, ethical, inspiring, resilient, creative, can do attitude, balances power and responsibility, reliable, accountable, visionary

Leadership and Social Skills: Ability to: Set goals, encourage people to develop themselves, acknowledge effort & achievement, respect & manage different characters & cultures, deal effectively with conflicts, build & develop teams, constructively interact in teams, ask questions & listen in order to find solutions, identify & select people fitting the profile, inform others appropriately, network, trust in people

Entrepreneurial capability: Ability to: Spot & seize opportunities, inspire & convince others, focus on customers, act cost conscious, think strategically & appreciate long-term development, show holistic & corporate approach, go into detail when necessary, negotiate

Functional & general competence: Able to deal with complexity, applicable functional expertise, required language skills, good understanding of finance, readiness to learn, digital affinity

Professional experience: Strong logistics and freight services and operations experience; 10 to 15 years of working experience

Education certification: Degree in related business field of transport logistics, supply chain logistics or business administration.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

• How many years' experience do you have as a branch manager?
• How many years of people management experience do you have?
• Do you have experience in a sales role?
• Do you have experience working with logistics, freight & delivery services?

Logistics, Freight & Delivery Services 11-50 employees