Beauty Expert: Skincare & Customer Experience Leader

Watsons Malaysia; Selangor; On-site; MYR 20,000 - 29,000; Full time

Job summary

Watsons Malaysia is seeking staff for Sales & Beauty Service to deliver exceptional customer care and professional beauty advice. You will provide express makeovers, skin checks, hand massages, and assist customers with promotions and new items.

Role includes cashiering during busy periods, stock replenishment, tester maintenance, and contributing to store marketing activities as needed.

Qualifications

• Excellent customer service and product knowledge.
• Ability to advise on beauty products and services.
• Experience in upselling and cross-selling is a plus.

Responsibilities

• Provide excellent customer service and greet customers entering store.
• Handle queries and offer professional product advice.
• Perform beauty services such as express makeover, skin check/analysis, and hand massage.
• Promote products, promotions, and new item launches; upsell and cross-sell.
• Support cashiering during peak times and assist with store replenishment.
• Assist with online/Marketplace packing and tester maintenance.
• Participate in store marketing activities when required.

Skills

Customer service

Sales

Beauty knowledge

Upselling

Stock replenishment

Cashiering

Job description

Watsons Malaysia is seeking staff for Sales & Beauty Service to deliver exceptional customer care and professional beauty advice. You will provide express makeovers, skin checks, hand massages, and assist customers with promotions and new items.

Role includes cashiering during busy periods, stock replenishment, tester maintenance, and contributing to store marketing activities as needed.