Area Manager

U Mobile; Kuala Lumpur; On-site; MYR 55,800 - 89,280; Full time

Benefits offered by this job

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Special employee discounts for selected F&B Brands

Job summary

U Mobile, located in Kuala Lumpur, is seeking an Area Manager responsible for supervising multiple stores. This role demands dynamic leadership to achieve sales targets, ensure operational efficiency, and deliver exceptional customer experiences. Candidates must possess strong management and communication skills and be adept in strategic planning and market analysis. An attractive benefits package, including flexi working hours and comprehensive medical coverage, awaits successful applicants.

Qualifications

• Strong leadership skills with the ability to manage and motivate store teams effectively.
• Proficient in monitoring sales performance and operational efficiency.
• Excellent communication skills to address customer issues and maintain satisfaction.

Responsibilities

• Supervise a cluster of U Mobile stores and ensure they meet sales targets.
• Conduct regular store visits to assess performance and training needs.
• Develop and implement strategies to achieve business objectives.

Skills

Leadership

Communication

Customer Service

Sales Management

Operational Efficiency

Market Analysis

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-oriented & Fun-loving.

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

Day-To-Day Activities

The Area Manager is responsible for the direct supervision and support of a cluster of U Mobile stores within a specific geographical area. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills.

The Area Manager will be accountable for ensuring stores meet sales targets, operational standards, and deliver excellent customer experience.

About You

Sales Management

• Directly manage, coach, and motivate Store Managers within their assigned area.
• Monitor daily, weekly, and monthly sales performance and operational efficiency of individual stores in their area.
• Develop and implement strategies to achieve business objectives within their designated area.
• Monitor key performance indicators (KPIs), analyse results and feedback, and implement corrective actions to ensure targets are met.

Customer Service & Operational Standards

• Conduct regular store visits to assess performance, identify training needs, and ensure adherence to brand standards.
• Address escalated customer issues and maintain high customer satisfaction.
• Oversee the product lifecycle, ensure good planning and execution for launching new products, and drive consumer engagement in store.

Team Management & Development

• Manage and guide a team of professionals, fostering a high-performance UM culture and providing mentorship.
• Ensure optimal staffing levels and staff capabilities within their area stores.
• Resolve operational issues that arise within the stores.

Strategic Planning & Market Analysis

• Analyse local market trends and competitor activities to inform area strategies.
• Stay abreast of market trends, competitor activities, and customer preferences to inform business decisions.
• Oversee the product lifecycle, ensure good planning and execution for launching new products, and drive consumer engagement in store.

Resource Management & Collaboration

• Collaborate with various internal teams and external partners like mall managements or vendors to drive business growth and ensure smooth operations.
• Manage allocated resources effectively and ensure cost-efficiency for store productivity and profitability.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.