Branch Manager

U Mobile; Johor Bahru; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical

Flexi working hours

Staff line & device subsidy

Employee discounts

Job summary

U Mobile is seeking a Store Sales & Performance Lead to drive daily targets, manage budgets, and lead a store team. You will monitor sales trends, implement localized strategies, and ensure excellent customer service.

You will oversee store operations, onboarding and training, stock, merchandising, and compliance while collaborating with marketing for promotions. Candidates should have a Diploma or higher and 3-5 years in sales or customer service, preferably in telecom.

Qualifications

• Diploma/Degree or commensurate industry experience required.
• Strong verbal and written communication skills across all levels.
• Proven track record of meeting or exceeding sales targets in a customer-focused environment.
• Ability to work in a fast-paced, high-pressure retail setting.

Responsibilities

• Set daily/weekly sales targets for the store team and drive achievement.
• Analyse sales data and market trends to identify opportunities for growth and localize strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate and develop store staff; conduct regular meetings and training.
• Ensure excellent customer service and resolve escalations to maintain satisfaction.

Skills

Verbal and written communication

Team leadership

Customer service

Sales targets

Education

Diploma/Degree or commensurate experience

Tools

POS systems

CRM software

Microsoft Office

Job description

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

• Awarded For
• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

Sales & Performance Management

• Set daily/weekly sales targets for the team and ensure their achievement.
• analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.

Team Leadership & Development

• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.

Customer Service & Experience

• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.

Store Operations & Compliance

• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.

Communication & Collaboration

• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings

About You

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.

#LI-AY1