Branch Manager (Kluang)

U Mobile Sdn Bhd; Kluang; On-site; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Medical benefits

Flexi hours

Staff subsidies

Smart casual

Parental leave

Public transport nearby

Employee discounts

Job summary

U Mobile Sdn Bhd is seeking a Branch Manager to lead a flagship store, drive sales, and deliver exceptional customer experiences in Malaysia. You will oversee staff, set targets, manage budgets, and ensure operations comply with company policies.

You will enjoy flexi hours, medical and dental benefits, and a supportive, award-winning culture as you develop your team and deliver results in a fast-paced retail environment.

Qualifications

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.

Responsibilities

• Set daily/weekly sales targets for the team and ensure their achievement.
• Analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.
• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.
• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.
• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.
• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings.

Skills

Leadership

Customer service

Sales targets

Communication

Education

Diploma/Degree or commensurate experience

Tools

POS systems

CRM software

MS Office

Job description

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let's start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

Awarded For

Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)

Bronze Winner in Cross-Generational Workforce Engagement (2024)

Gold Winner for Excellence in Workplace Culture (2021)

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff Line & Device Subsidy

Smart Casual Attire

Child Parental Care Leave

Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)

Special employee discounts for selected F&B Brands

Role

The Branch Manager is responsible for the overall management and performance of a designated U Mobile store. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills. The Branch Manager will be accountable for driving store sales, managing staff, and ensuring a positive customer experience.

The Day-To-Day Activities

Set daily/weekly sales targets for the team and ensure their achievement.

analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.

Manage store budgets and control expenses to ensure profitability.

Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).

Conduct regular team meetings and performance reviews.

Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.

Customer Service & Experience

Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.

Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.

Store Operations & Compliance

Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.

Manage stock levels, visual merchandising, and cleanliness of the store.

Implement company policies, procedures, and promotions effectively.

Ensure compliance with all health, safety, and security regulations within the store.

Report store performance and operational issues to the Area Manager.

Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.

Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings

About You

Candidate must possess at least a Diploma/Degree or commensurate industry experience.

At least 3 - 5 years of relevant working experience in a sales or customer service roles, preferably in the telecommunication industry

Proven track record of meeting or exceeding sales targets.

Excellent customer service skills with a focus on creating positive customer experiences

Strong verbal and written communication skills.

Ability to handle customer complaints and issues with a calm and solutions-oriented approach.

Ability to work effectively within a team and support colleagues in achieving branch goals.

Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.

Demonstrated ability to work in a fast paced, high-pressure environment.

Ability to work in shifts to ensure continuous coverage during operating hours.

What's Next ?

U Mobile is a data-centric and multiple award-winning mobile data service company in Malaysia. We may be the youngest telco in the country but our understanding of customer preferences has enabled us to grow from strength to strength.

Our rapid response to changes in consumer behaviour and needs has enabled us to be the first in industry to introduce various products and services such as free monthly data for prepaid plans and microfinancing for smartphones as well as unlimited data to customers at very affordable prices.

In our quest to become Malaysia’s preferred digital telco, we have also introduced many first-of-its-kind digital services to the market such as telcoassurance products. U Mobile also has a comprehensive fintech ecosystem offering that consists of GoPayz, a universal e-wallet which offers consumers digital financial and lifestyle services, and GoBiz, a digital payment acceptance solution designed for businesses both big and small.

Being the youngest telco also means U Mobile has the most modern network infrastructure that enables us to scale up based on demand in the most efficient way. Our award-winning robust network is also ready for 5G and beyond and we are committed to continue investing in our network so that our customers will always enjoy a superior network experience.

U Mobile is a data-centric and multiple award-winning mobile data service company in Malaysia. We may be the youngest telco in the country but our understanding of customer preferences has enabled us to grow from strength to strength.

Our rapid response to changes in consumer behaviour and needs has enabled us to be the first in industry to introduce various products and services such as free monthly data for prepaid plans and microfinancing for smartphones as well as unlimited data to customers at very affordable prices.

In our quest to become Malaysia’s preferred digital telco, we have also introduced many first-of-its-kind digital services to the market such as telcoassurance products. U Mobile also has a comprehensive fintech ecosystem offering that consists of GoPayz, a universal e-wallet which offers consumers digital financial and lifestyle services, and GoBiz, a digital payment acceptance solution designed for businesses both big and small.

Being the youngest telco also means U Mobile has the most modern network infrastructure that enables us to scale up based on demand in the most efficient way. Our award-winning robust network is also ready for 5G and beyond and we are committed to continue investing in our network so that our customers will always enjoy a superior network experience.

Perks and benefits Medical Dental Insurance, Handphone, Childcare / Parental Care Le