Branch Manager (Automotive) - Mersing

Carsome Sdn Bhd; Mersing; On-site; MYR 180,000 - 300,000; Full time

Job summary

Carsome Sdn Bhd is seeking a seasoned Branch Leader to own the branch’s acquisition and sales targets, while driving data-driven performance improvements. You will oversee the vehicle purchasing and selling processes, manage inventory, and lead a high-performing team to deliver exceptional customer outcomes.

The ideal candidate has 5–7 years of leadership in automotive retail, with a proven track record of meeting sales targets and strong financial acumen.

Qualifications

• Bachelor's Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline is essential.
• Minimum of 5-7 years of progressive leadership experience within the automotive retail industry, with at least 3 years in a managerial or supervisory role.
• Proven track record of consistently achieving and exceeding sales targets within defined timeframes.
• Hands-on experience managing a Profit & Loss (P&L) statement and interpreting financial data.

Responsibilities

• Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.
• Maximize transaction performance by boosting team productivity in vehicle acquisitions and sales.
• Lead with data by tracking KPIs, analyzing performance trends, and acting on insights.
• Oversee vehicle purchasing and selling processes with precision, speed, and consistency.
• Refine lead generation, follow-up, and closing strategies to improve conversion rates for sellers and buyers.
• Lead, coach and develop a high-performing sales and operations team.
• Plan and optimize resources, including rosters, scheduling, attendance and leave for optimal branch coverage.
• Ensure compliance with all company policies, procedures and ethical standards in daily operations.
• Manage inventory levels, turnover, and accuracy to maintain efficient flow.
• Lead day-to-day branch operations, ensure smooth execution, and address issues promptly.
• Oversee branch budgeting, cost control and profitability initiatives.
• Monitor KPIs and prepare reports for District and Senior Management.
• Develop and implement short-term and mid-term operational and sales plans with clear objectives.

Education

Bachelor's Degree

Job description

Branch Results: Take full ownership of the branch’s acquisition and sales targets, with full accountability for performance.

Maximize Transaction Performance: Aggressively drive strategies to boost team productivity and optimize results in both vehicle acquisitions and sales.

Lead with Data: Consistently track KPIs, analyze performance trends, and act on insights to improve outcomes.

Strategic Execution: Oversee the vehicle purchasing and selling process with precision, speed, and operational consistency.

Lead Conversion: Refine lead generation, follow-up, and closing strategies to increase conversion rates for both sellers and buyers.

Team & Talent Management

Build High-Performing Teams: Lead, coach, and inspire your team to consistently exceed customer service and sales expectations.

Develop People: Recognize individual strengths, craft personalized development plans, and support career growth.

Plan & Optimize Resources: Effectively manage team rosters, scheduling, attendance, and leave to ensure optimal branch coverage.

Enforce Excellence: Ensure strict compliance with all company policies, procedures, and ethical standards in daily operations.

Operational Excellence & Inventory Management

Inventory Management: Oversee vehicle stock levels, turnover rates, and inventory accuracy to maintain a healthy and efficient flow.

Streamlined Operations: Lead the day-to-day branch operations to ensure smooth execution, operational compliance, and an exceptional customer journey.

Problem Resolution: Proactively address operational or customer issues with speed and professionalism.

Profit and Loss (P&L) Management

Financial Stewardship: Manage the branch budget, control operational expenses, and identify ways to optimize profitability.

KPI Monitoring & Reporting: Monitor key financial and performance metrics, prepare accurate reports, and provide data-driven insights to District and Senior Management.

Your Know How

Bachelor's Degree in Business Administration, Automotive Management, Sales & Marketing, or a related discipline is essential.

Minimum of 5-7 years of progressive leadership experience within the automotive retail industry, with at least 3 years specifically in a managerial or supervisory role.

Demonstrable track record of consistently achieving and exceeding sales targets within defined timeframes.

In-depth understanding and hands-on experience managing a Profit & Loss (P&L) statement. You must be able to interpret financial data, identify cost-saving opportunities, and drive revenue growth to optimize branch profitability.

Highly analytical and numbers-driven, with the ability to swiftly analyze sales figures, operational costs, inventory turnover, and other key performance indicators (KPIs) to make data-backed decisions.

Proven ability to manage budgets effectively and work within strict financial parameters.

Ability to develop and implement short-term (daily/weekly) and mid-term (monthly/quarterly) operational and sales plans with clear objectives and deadlines.

Excellent planning and organizational skills, with a keen eye for optimizing processes and resource allocation within set timeframes.

A natural leader with a proven ability to recruit, train, motivate, mentor, and retain a high-performing sales and operations team.

Strong coaching skills, with experience in developing individual team members' capabilities and careers.

Unwavering commitment to delivering an exceptional customer experience, ensuring high satisfaction and retention.

Solid understanding of automotive retail operations, including showroom management, inventory control, and administrative processes.

Excellent verbal and written communication, presentation, and negotiation skills, capable of engaging effectively with customers, staff, and senior management.

Competency in using CRM systems, inventory management software, and standard office productivity tools (e.g., Google Workspace).

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my