Assistant Manager, Branch Operations (Automotive)

Carsome Sdn Bhd; Seremban; Presencial; MYR 90.000 - 120.000; Jornada completa

Descripción de la vacante

CARSOME Sdn Bhd is seeking an Assistant Manager, Branch Operations (Automotive) to oversee administrative and operational matters at the Experience Center, reporting to the Branch Manager. You will guide the Branch Support Admin team and collaborate with CARSOME Consultants to ensure orders translate into deliveries.

The role requires a Bachelor's degree, 3-4 years of related experience, and strong Excel/Google Workspace skills.

Formación

• Bachelor's degree or professional qualification in Accounting/Finance/Business/Economics.
• 3-4 years of related working experience.
• Proficient in Microsoft Office & Google Workspace.
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills.
• Experience in HP banking industry.

Responsabilidades

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer Orders with Consultants and Branch Support Admins to ensure deliveries.
• Monitor and track In-Processing activities from Loan Applications to Disbursements.
• Train and develop Branch Support Admins to meet TAT & SLA.
• Ensure CMS processes are regulated and performed according to OKR.
• Prepare PR/PO for invoices charged by Panel Vendors to Finance.
• Co-manage custodian of Petty Cash Management for expenses and reimbursements.
• Ensure reports required by Management are produced timely and accurately.
• Involve in other Company activities as assigned.

Conocimientos

Microsoft Office

Google Workspace

Independent work

Problem solving

Attention to detail

Multitasking

Teamwork

Interpersonal communication

Banking industry experience

Educación

Bachelor's Degree in Accounting/Finance/Business/Economics

Professional Qualification

Herramientas

Microsoft Excel

Google Workspace Apps

Descripción del empleo

Assistant Manager, Branch Operations (Automotive)

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch SupportAdmin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking [both Online &Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Support Admins [BSA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made byBranch Support Admins [BSA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to dispatch to Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in timely & accurate manner.

Involve in any other Company’s activities as assigned.

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

3-4 years of related working experience

Proficient in Microsoft Office & Google Workspace

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my