Branch Manager (Affluent)

RHB Banking Group; Sarawak; On-site; MYR 110,000 - 190,000; Full time

Job summary

RHB Banking Group is seeking a Branch Manager for an Affluent-focused branch serving high net-worth clients with tailored investment and banking solutions. You will lead the branch sales and operations teams to achieve annual targets, and oversee loans, wealth, bancassurance, deposits and capital market products, driving cross-sell and product-neutral strategies.

You will also manage staff development, customer service excellence, and compliance to bank policies while building a strong network

Responsibilities

• Strategy and Planning: Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Strategy and Planning: Lead and manage visitations and engagements with local communities
• Strategy and Planning: Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank's products especially Deposit, Wealth and e-Banking and to engage and grow local SME/commercial/corporate customers
• Strategy and Planning: Set, review and communicate sales targets to all levels of staff across the branch
• Strategy and Planning: Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Strategy and Planning: Maintain awareness of competitor activity and industry best practices
• Strategy and Planning: Ensure cross selling (consumer to SME/HNI and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Strategy and Planning: Approve quality credits as per approving matrix
• Strategy and Planning: Develop and maintain network of business contacts, especially Affluent & HNI customers
• People Management: Promote the core values of the Bank
• People Management: Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• People Management: To adequately train and develop branch staff
• Customer Service Management: Ensure clear customer focus across the Branch & Premier Centre to produce high standard of customer service in line with the quality and standards set by the Bank
• Customer Service Management: Resolve customers' complaints and attend to requests in a timely manner
• Compliance: Ensure no adverse reports on the branch audit findings
• Compliance: Ensure compliance to policies and procedures set by the Bank
• Unlock job insights: Hirer responsiveness Salary match Number of applicants
• Banking & Credit More than 10,000 employees
• RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, "Together We Progress", we continue building a sustainable and inclusive future with our customers and stakeholders.

Job description

• Manage Affluent-Focused branch which cater for affluent / high net-worth individual customers with specific banking needs including investment advisory
• Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth target, branch MOP/PBT
• Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

KEY RESPONSIBILITIES

Strategy and Planning

• Develop, implement and manage the branch sales and operations plan to achieve the branch target
• Lead and manage visitations and engagements with local communities
• Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank's products especially Deposit, Wealth and e-Banking and to engage and grow local SME/commercial/corporate customers
• Set, review and communicate sales targets to all levels of staff across the branch
• Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met
• Maintain awareness of competitor activity and industry best practices
• Ensure cross selling (consumer to SME/HNI and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products)
• Approve quality credits as per approving matrix
• Develop and maintain network of business contacts, especially Affluent & HNI customers

People Management

• Promote the core values of the Bank
• Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix
• To adequately train and develop branch staff

Customer Service Management

• Ensure clear customer focus across the Branch & Premier Centre to produce high standard of customer service in line with the quality and standards set by the Bank
• Resolve customers' complaints and attend to requests in a timely manner

Compliance

• Ensure no adverse reports on the branch audit findings
• Ensure compliance to policies and procedures set by the Bank

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Banking & Credit More than 10,000 employees

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, "Together We Progress", we continue building a sustainable and inclusive future with our customers and stakeholders.

RHB Banking Group is a leading regional financial services provider headquartered and listed in Malaysia. Established in 1913, we offer comprehensive banking solutions across retail, business, corporate, and Islamic banking. With a strong presence in Malaysia and nine ASEAN countries, we are committed to delivering simple, fast, and seamless experiences. Guided by our brand promise, "Together We Progress", we continue building a sustainable and inclusive future with our customers and stakeholders.