Branch Manager (Affluent)

RHB Bank Berhad; Kuching; On-site; MYR 90,000 - 150,000; Full time

Job summary

RHB Bank Berhad is seeking a leader to manage an Affluent-focused branch in Kuching, Sarawak. The role requires delivering annual sales growth, overseeing branch sales and operations, and ensuring strong client relationships across wealth, deposits, and investment products.

The incumbent will provide direction to the sales teams, liaise with marketing, and ensure compliance while striving for excellent customer service and a high standard of operations.

Job description

PRIMARY OBJECTIVE

Manage Affluent‑Focused branch which cater for affluent / high net‑worth individual customers with specific banking needs including investment advisory Provide leadership and management to the branch sales and operations teams to deliver the annual sales growth target, branch MOP/PBT Responsible for all loans/financing, wealth, bancassurance, deposit products and capital market products, particularly investment products

KEY RESPONSIBILITIES

• Strategy and Planning Develop, implement and manage the branch sales and operations plan to achieve the branch target Lead and manage visitations and engagements with local communities Jointly organize sales activities and campaigns with Regional Sales Heads and marketing teams to promote Bank’s products especially Deposit, Wealth and e-Banking and to engage and grow local SME/commercial/corporate customers
• Sales Management Set, review and communicate sales targets to all levels of staff across the branch Review weekly sales targets/activities and identify the need for coaching and direction to ensure targets are met Maintain awareness of competitor activity and industry best practices Ensure cross selling (consumer to SME/HNI and vice versa) and deep selling (customer PHR) and product neutral selling (between conventional and Islamic products) Approve quality credits as per approving matrix Develop and maintain network of business contacts, especially Affluent & HNI customers
• People Management Promote the core values of the Bank Empowered to hire, propose promotion and termination of staff, propose salary increment and adjustment for staff as per HR approving matrix To adequately train and develop branch staff
• Customer Service Management Ensure clear customer focus across the Branch & Premier Centre to produce high standard of customer service in line with the quality and standards set by the Bank Resolve customers’ complaints and attend to requests in a timely manner
• Compliance Ensure no adverse reports on the branch audit findings Ensure compliance to policies and procedures set by the Bank

A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.