Branch Leader, Banking: Sales, Service & Compliance

AFFIN Group; Kulai; On-site; MYR 120,000 - 180,000; Full time

Job summary

AFFIN Group seeks a Branch Leader to drive sales and oversee compliant branch operations in Kulai. The role requires strategic leadership, operational discipline, and a focus on people development to deliver strong business results.

Ideal candidates bring 5+ years in retail banking with supervisory experience, strong knowledge of banking products and regulatory frameworks, and a proven ability to manage teams and customer service excellence.

Qualifications

• Minimum 5 years’ experience in retail banking with customer focus.
• Two years in a branch leadership or supervisory role is required.
• Solid knowledge of banking products and regulatory frameworks (BNM, AML/CFT).
• Proven ability to drive sales, manage branch operations and lead cross-functional teams.
• Excellent communication and customer service orientation.
• Strong analytical and risk management skills; capable of compliant decision making.

Responsibilities

• Lead branch sales across key products and monitor performance to meet targets.
• Oversee day-to-day branch operations in line with policies and regulatory requirements.
• Maintain high audit outcomes and ensure timely reporting of findings.
• Oversee roles such as BCM Coordinator, BUCO Representative, CLO and OSHA Coordinator.
• Foster a culture of compliance and proactive risk awareness.
• Provide excellent customer service and resolve complaints promptly.

Skills

Branch leadership

Sales management

Regulatory knowledge

Customer service

Risk management

Education

Bachelor's degree in Finance/Business

Job description

AFFIN Group seeks a Branch Leader to drive sales and oversee compliant branch operations in Kulai. The role requires strategic leadership, operational discipline, and a focus on people development to deliver strong business results.

Ideal candidates bring 5+ years in retail banking with supervisory experience, strong knowledge of banking products and regulatory frameworks, and a proven ability to manage teams and customer service excellence.