Branch Customer Service & Sales Operations Lead

Hong Leong Bank Berhad; Kuala Lumpur; Vor Ort; MYR 90.000 - 120.000; Vollzeit

Zusammenfassung

Hong Leong Bank Berhad is seeking a Customer Service & Operations Manager at Pandan Perdana Branch to lead daily branch operations, mentor the operations team, and ensure compliance with policies and regulatory reporting. The role emphasizes customer inquiry handling and timely escalation of issues.

You will report to the Branch Manager and guide staff to achieve service excellence, cross-selling targets, and robust product knowledge while upholding the bank’s standards.

Qualifikationen

• Malaysian citizen.
• A Degree/ Diploma/ Professional Certification in any field from a recognised College/ University.
• With minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet management.
• Strong people management and leadership skills; with ability to guide and train a team to achieve Service & Cross Selling standards.
• Good interpersonal and communication, organisational and planning skills.
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion.

Aufgaben

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
• To actively cross selling Banking/Financial products.
• Assess/evaluate and propose credit applications diligently.
• Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
• Provide excellent customer service and uphold professionalism to reflect Bank’s image.
• Product knowledge / Selling skills / Market intelligence / Competitor’s check.
• Comply to statutory requirements and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance.

Kenntnisse

People management

Leadership

Communication

Planning

Ausbildung

Bachelor's degree or Diploma or Professional Certification

Jobbeschreibung

Hong Leong Bank Berhad is seeking a Customer Service & Operations Manager at Pandan Perdana Branch to lead daily branch operations, mentor the operations team, and ensure compliance with policies and regulatory reporting. The role emphasizes customer inquiry handling and timely escalation of issues.

You will report to the Branch Manager and guide staff to achieve service excellence, cross-selling targets, and robust product knowledge while upholding the bank’s standards.