Branch Customer Experience Leader

UOB; Sarawak; On-site; MYR 27,000 - 47,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Branch Customer Service representative to greet customers, provide guidance, and handle basic servicing requests within our branch environment.

The role supports revenue initiatives, product promotions, and customer satisfaction while helping to deepen relationships and minimize attrition. Equal opportunity employer with a commitment to fair recruitment.

Qualifications

• Greet customers and provide guidance within a branch
• Support revenue initiatives and customer satisfaction
• Adapt to various banking services

Responsibilities

• Assist customers with inquiries and basic servicing requests
• Contribute to service quality and branch operations
• Support efforts to deepen customer relationships and minimize attrition

Skills

Customer service

Retail banking knowledge

Excellent communication

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Branch Customer Service representative to greet customers, provide guidance, and handle basic servicing requests within our branch environment.

The role supports revenue initiatives, product promotions, and customer satisfaction while helping to deepen relationships and minimize attrition. Equal opportunity employer with a commitment to fair recruitment.