Branch Service & Customer Experience Lead

uobgroup; Sibu; On-site; MYR 18,000 - 24,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd, part of the UOB Group, is seeking a Customer Service (Branch) professional in Malaysia. The role focuses on greeting customers, guiding them through services, and assisting with basic servicing requests within the branch environment.

The position supports sales initiatives, customer satisfaction, and retention efforts while aligning with UOB's values and equal-opportunity employment.

Responsibilities

• Greeting customers and providing guidance, direction, and assistance in the branch.
• Support activities toward maximizing revenues, product initiatives, sales, and customer satisfaction.
• Deepen relationships and minimize customer attrition.

Job description

2201 United Overseas Bank (Malaysia) Bhd, part of the UOB Group, is seeking a Customer Service (Branch) professional in Malaysia. The role focuses on greeting customers, guiding them through services, and assisting with basic servicing requests within the branch environment.

The position supports sales initiatives, customer satisfaction, and retention efforts while aligning with UOB's values and equal-opportunity employment.