Branch Service & Customer Experience Lead

United Overseas Bank (Malaysia) Bhd; Penang; On-site; MYR 33,000 - 60,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) representative to greet customers, provide guidance, and handle basic servicing requests within the branch environment. This role emphasizes courtesy, accuracy, and adherence to bank policies in a fast-paced retail setting.

You will support activities that contribute to revenue, customer satisfaction, and deepening relationships while maintaining service standards across consumer banking products and services.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) representative to greet customers, provide guidance, and handle basic servicing requests within the branch environment. This role emphasizes courtesy, accuracy, and adherence to bank policies in a fast-paced retail setting.

You will support activities that contribute to revenue, customer satisfaction, and deepening relationships while maintaining service standards across consumer banking products and services.