Branch Experience Manager — Customer‑Centric Banking

United Overseas Bank (Malaysia) Bhd; Sibu; On-site; MYR 24,000 - 42,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) representative to greet customers and provide guidance, direction and assistance for basic service requests. The role supports initiatives to maximize revenues, product campaigns, sales, customer satisfaction, and minimize losses while deepening existing relationships.

In Consumer Banking, you will work across channels to deliver services including retail banking, lending, auto finance, and small business banking.

Responsibilities

• Greet customers and provide guidance, direction and assistance for basic servicing requests.
• Support activities to maximize revenues, product initiatives, sales, customer satisfaction, and minimize operational losses.
• Deepen existing relationships and minimize customer attrition.

Job description

United Overseas Bank (Malaysia) Bhd is seeking a Customer Service (Branch) representative to greet customers and provide guidance, direction and assistance for basic service requests. The role supports initiatives to maximize revenues, product campaigns, sales, customer satisfaction, and minimize losses while deepening existing relationships.

In Consumer Banking, you will work across channels to deliver services including retail banking, lending, auto finance, and small business banking.