Front Desk Assistant

Daiman Development Berhad; Plentong; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Attractive bonus

Annual leave: 12–16 days

Public holidays: 18

Medical & dental benefits

Insurance: Hospitalization & Personal

Annual increment

Job summary

Front Desk Assistants are sought for a personable and service-oriented sports facility in Johor. You will welcome visitors, manage bookings and payments, and ensure a smooth, positive experience for every guest.

As the first point of contact, you will advise on services, schedules and pricing, handle inquiries and maintain accurate records. Weekend and public holiday shifts are required; prior hospitality experience is beneficial.

Qualifications

• SPM or Diploma or equivalent is required.
• Excellent interpersonal and guest-service mindset.
• Proficient with computer systems and payment processes.
• Willing to work shifts including weekends and holidays.

Responsibilities

• Greet customers and answer calls promptly.
• Process bookings and payments accurately.
• Advise on services, schedules and pricing.
• Handle inquiries and escalate complaints when needed.
• Maintain booking records and daily logs.
• Provide front-of-house and admin support.

Skills

Communication skills

POS software

Booking software

Cash handling

Customer service

Shift work

Hospitality experience

Education

SPM or Diploma

Tools

POS system

Booking software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for personable and service-oriented Front Desk Assistants to be the face of our sports facility. As the first point of contact for our customers, you will be responsible for delivering a warm welcome, handling bookings and payments efficiently, and ensuring a smooth and positive experience for every visitor.

Key Responsibilities

• Welcome customers and attend to incoming calls in a prompt, courteous, and professional manner.
• Process facility bookings and payment transactions accurately, issuing receipts as required.
• Advise customers on facility services, schedules, and pricing.
• Attend to customer enquiries and complaints professionally, escalating matters where necessary.
• Maintain accurate booking records and daily transaction logs via the front desk system.
• Provide general front-of-house and administrative support as assigned by management.

Required Qualifications and Skills

• SPM, Diploma, or equivalent.
• Confident and courteous communicator with strong interpersonal skills and a genuine customer-service mindset.
• Competent in the use of computer systems, including point-of-sale or booking software.
• Trustworthy and accurate in handling cash and payment transactions.
• Prior experience in customer service, hospitality, or a sports or recreational facility is an advantage.
• Willing to work on a shift basis, including weekends and public holidays.

What can you expect when you join us?

You can enjoy

• Attractive bonus tie with your performance.
• 12 days / 16 days of Annual Leave per year.
• 18 Public Holidays (as gazette by Johor state government).
• Medical and dental benefits.
• Insurance coverage: Hospitalization & Personal Accident
• Annual increment.

We invite service-minded individuals to be part of our growing team, supporting a dynamic and health-focused environment.