Body & Paint Service Advisor: Customer Experience

BMW Quill Automobiles; Petaling Jaya; On-site; MYR 40,000 - 62,000; Full time

Job summary

BMW Quill Automobiles is seeking a dedicated professional to be the primary point-of-contact for body and paint repair matters. You will arrange for appropriate repairs and manage customer expectations regarding service delivery, ensuring an exceptional experience.

The role requires a Diploma in Automotive or equivalent and a minimum of 2 years in the automotive industry, with strong technical knowledge and a proven track record of customer satisfaction.

Qualifications

• Diploma in Automotive or equivalent.
• Minimum 2 years of working experience within the automotive industry.
• Strong technical knowledge.
• Proven ability to provide exceptional customer experience.

Responsibilities

• Primary point-of-contact for all body & paint repair matters, arrange for appropriate repairs, and set/manage expectations of the customers in terms of service delivery.

Skills

Strong technical knowledge

Exceptional customer experience

Education

Diploma in Automotive or equivalent

Job description

BMW Quill Automobiles is seeking a dedicated professional to be the primary point-of-contact for body and paint repair matters. You will arrange for appropriate repairs and manage customer expectations regarding service delivery, ensuring an exceptional experience.

The role requires a Diploma in Automotive or equivalent and a minimum of 2 years in the automotive industry, with strong technical knowledge and a proven track record of customer satisfaction.