Customer Success Consultant

Glodon International Pte. Ltd.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Glodon International Pte. Ltd. seeks a proactive Service & Support Associate in Kuala Lumpur to deliver training, guidance on projects, and on-duty hotline support for clients.

You will partner with the sales team to drive renewals and assist with sales demos, while collecting product requirements and suggesting new features. You will also assist the product team in testing updates and stay current with new versions, ensuring customer relationships are maintained through regular follow-ups and

Qualifications

• Experience in the construction industry or QS background is preferred.
• Knowledge of Cubicost software is desirable.
• Strong communication and problem-solving abilities.
• Willing to take initiative with a proactive CAN DO attitude.
• Ability to understand in-depth knowledge of in-house products and market competitors.
• Basic computing skills including MS Office.

Responsibilities

• Implement service work including training, project guidance, and hotline support for clients.
• Collaborate with sales to drive renewals and assist with sales demos.
• Gather product requirements and contribute suggestions for new features.
• Assist product team in testing software updates.
• Stay updated on new features released by the product team.
• Follow company service policies to maintain client relationships.
• Monitor client software usage and perform monthly check-ins.
• Document case project collections and summarize methodologies.
• Work cross-functionally with product, sales, marketing and support teams.

Skills

Sales-driven

Self-motivated

Interpersonal skills

Communication skills

Problem-solving

Initiative

Independent work

Microsoft Office

Excel

Education

Professional Certificate/NiTEC

Diploma

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Tools

Microsoft Office

Excel

Job description

To implement service works including training, project guidance, hotline on duty and software update to clients

To work with sales team in driving/ managing renewals and sales demo assistance

To do product requirement collection and contribute suggestions to product new feature development

To assist product team to do test for software new updates

To learn new features timely when product team release new version software

To follow up company's service policy to implement service work and maintain customer relationship

To manage existing clients' software usage situation and relationship maintenance by giving monthly call return

Case Project collections and methodology summary

Work cross-functionally with product, sales, marketing and support team members to foster a strong sense of community and information sharing.

WHAT YOU’LL NEED TO SUCCEED

With construction industry and QS background

Have knowledge about our Cubicost software

Highly sales-driven and confident self-motivated

Pro-active and ability to work independently

Excellent interpersonal and communication skills

Strong problem-solving abilities

Live with positive vibes, most importantly willing to take action with “CAN DO” attitude

Take initiative to understand the in-depth knowledge on our in-house products as well as other products in the market while liaising with client

Basic knowledge in Microsoft Office and Excel

Additional Information

Qualification: Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree

Years of Experience: 1 year

Job Type: Full-Time

Job Specializations:Services,Customer Service