Billing Operations Lead: Finance & Process Improvement

StarHub; Petaling Jaya; On-site; MYR 50,000 - 78,000; Full time

Job summary

StarHub is seeking a Billing Operations Specialist to lead automation initiatives and drive continuous process improvements in our billing function. You will support and guide team members while coordinating with offshore delivery centers and internal partners.

Ideal candidate has a finance or accounting degree, 2–3 years in billing, strong analytical skills, and excellent communication. You will ensure timely, accurate bill verification and monitor SLA performance.

Qualifications

• Bachelor's Degree in Finance/Accounting.
• 2–3 years' billing experience.
• Initiative to resolve issues considering business constraints.
• Emotional resilience in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Proficient in Microsoft Office.
• Shared services or Telco experience is a plus.

Responsibilities

• Lead automation initiatives and drive process improvements in billing.
• Provide training and guidance to team members.
• Liaise with offshore delivery center and Business Partners.
• Review policies to stay updated with regulations and best practices.
• Ensure completeness and verification of bills timely and accurately.
• Analyze application forms and data for billing & adjustment.
• Ensure financial integrity of billing systems.
• Monitor billing SLA KPIs and report discrepancies.
• Scope and participate in UAT for Billing Systems.
• Support ad hoc Billing Operations duties.

Skills

Billing analysis

Analytical thinking

Communication

Team guidance

Education

Bachelor's Degree in Finance/Accounting

Tools

Microsoft Office

Job description

StarHub is seeking a Billing Operations Specialist to lead automation initiatives and drive continuous process improvements in our billing function. You will support and guide team members while coordinating with offshore delivery centers and internal partners.

Ideal candidate has a finance or accounting degree, 2–3 years in billing, strong analytical skills, and excellent communication. You will ensure timely, accurate bill verification and monitor SLA performance.