Finance Executive

StarHub; Petaling Jaya; On-site; MYR 50,000 - 78,000; Full time

Job summary

StarHub is seeking a Billing Operations Specialist to lead automation initiatives and drive continuous process improvements in our billing function. You will support and guide team members while coordinating with offshore delivery centers and internal partners.

Ideal candidate has a finance or accounting degree, 2–3 years in billing, strong analytical skills, and excellent communication. You will ensure timely, accurate bill verification and monitor SLA performance.

Qualifications

• Bachelor's Degree in Finance/Accounting.
• 2–3 years' billing experience.
• Initiative to resolve issues considering business constraints.
• Emotional resilience in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication.
• Proficient in Microsoft Office.
• Shared services or Telco experience is a plus.

Responsibilities

• Lead automation initiatives and drive process improvements in billing.
• Provide training and guidance to team members.
• Liaise with offshore delivery center and Business Partners.
• Review policies to stay updated with regulations and best practices.
• Ensure completeness and verification of bills timely and accurately.
• Analyze application forms and data for billing & adjustment.
• Ensure financial integrity of billing systems.
• Monitor billing SLA KPIs and report discrepancies.
• Scope and participate in UAT for Billing Systems.
• Support ad hoc Billing Operations duties.

Skills

Billing analysis

Analytical thinking

Communication

Team guidance

Education

Bachelor's Degree in Finance/Accounting

Tools

Microsoft Office

Job description

Job Description

• Responsible for leading and driving discussion in automation initiatives and continuous process improvement on top of resolution of billing enquiries and disputes.
• To provide training, support and guidance to team members.
• Function as liaison officer to offshore delivery center and proactively collaborate with internal and external Business Partners on ongoing operational activities, at times involve in data analysis and ad-hoc initiatives.
• Review policies and procedures to ensure that they are up to date with the latest regulations and technology, as well as consistent with the industry's best practices.
• Ensure completeness and verification of bills on timely and accurate basis.
• Analysis of application forms, preparation and verification of data for billing & adjustment.
• Ensure financial integrity of billing systems
• Monitor service delivery KPls and report issues or discrepancies, using Service Level Agreement (SLA) as anchor document to manage vendor performance and perform quality review of work.
• Perform scoping and be involve in user acceptance test (UAT) on areas relating to Billing System(s).
• Support ad hoc Billing Operations duties as & when assigned.

Qualifications

• Bachelor's Degree in Finance/Accounting.
• Minimum of 2-3 years' experience in billing function.
• Takes on initiatives to resolve issues after taking into consideration of business and systems contraint vs accounting requirements.
• Emotional resilience and ability to withstand pressure on an ongoing basis in a fast-paced environment.
• Strong analytical, problem-solving skills and able to work independently in meeting tight deadlines.
• Good communicator with excellent oral and written communication skills.
• High proficiency in Microsoft office applications.
• Experience in shared services management or Telco industry is an advantage but not mandatory.