Billing Executive - UAT

Singtel Group; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Job summary

Singtel KL is launching a brand-new Shared Services Centre in Kuala Lumpur and is seeking a Billing Executive (Testing) to support testing of consumer billing products.

You will develop UAT plans, execute testing, report defects, and prepare handover docs for support teams, ensuring timely production readiness and billing accuracy.

This role offers collaboration with product, engineering and vendors and provides opportunities to improve testing practices and billing processes.

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in billing operations, UAT, system implementation, or telecom billing environments is an advantage.
• Proficient in Microsoft Excel and Office applications; knowledge of UAT methodologies; SQL or RPA is a plus.

Responsibilities

• Collaborate with Product, Marketing, Engineering, IT, and other stakeholders to gather and clarify billing requirements.
• Develop comprehensive User Acceptance Testing (UAT) plans, including acceptance criteria and test scenarios.
• Execute UAT activities to validate billing system changes and new product implementations.
• Record, monitor, and report defects, working with technical teams for timely resolution.
• Document test results and maintain testing records and reference materials.
• Prepare operational handover documentation and conduct knowledge transfer sessions for support teams.
• Provide post-implementation support by investigating and resolving production inquiries related to billing.
• Investigate billing-related issues and coordinate resolution with stakeholders.
• Escalate complex issues to ensure timely resolution.
• Work with vendors and internal teams to support project delivery.

Skills

Analytical skills

Problem-solving

Communication skills

Detail-oriented

Team player

Education

Diploma or Degree in IT/CS/Finance

Tools

SQL

RPA tools

Billing systems

Microsoft Excel

Microsoft Office

Job description

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SayHELLO to BIG Possibilities with Singtel KL(Sudong MY Sdn Bhd)!

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

We are looking for a Billing Executive (Testing) to support the successful implementation and testing of consumer billing products and services. This role is responsible for ensuring billing system enhancements are accurately tested, implemented on schedule, and transitioned smoothly into production while maintaining billing integrity and delivering quality support to internal stakeholders.

Make an Impact by:

• Collaborate with Product, Marketing, Engineering, IT, and other stakeholders to gather and clarify billing requirements.
• Develop comprehensive User Acceptance Testing (UAT) plans, including acceptance criteria and test scenarios.
• Execute UAT activities to validate billing system changes and new product implementations.
• Record, monitor, and report defects, working closely with technical teams to ensure timely resolution.
• Document test results and maintain accurate testing records and reference materials.
• Prepare operational handover documentation and conduct knowledge transfer sessions for support teams.
• Provide post-implementation support by investigating and resolving production enquiries related to billing.

2. Billing Integrity & Process Improvement

• Ensure billing system enhancements maintain data accuracy and billing integrity.
• Identify opportunities to improve testing methodologies, operational processes, and overall efficiency.
• Contribute to continuous improvement initiatives within the billing function.

3. Operational Support

• Investigate billing-related issues and coordinate resolution with relevant stakeholders.
• Escalate complex operational issues where appropriate to ensure timely resolution.
• Work closely with external vendors and internal technology teams to support successful project delivery.
• Build effective working relationships with cross-functional teams and external service providers.
• Monitor project progress and communicate testing status, risks, and key updates to stakeholders.
• Support project implementation activities to ensure smooth delivery within agreed timelines.
• Recommend enhancements to billing processes and testing practices.
• Support initiatives that improve operational efficiency, service quality, and customer experience.

Skills for Success

• Diploma or Degree in Information Technology, Computer Science, Business Information Systems, Finance, or a related discipline.
• Fresh graduates are encouraged to apply. Experience in billing operations, user acceptance testing (UAT), system implementation, finance shared services, or telecommunications billing environments will be an advantage.
• Proficient in Microsoft Excel and Microsoft Office applications, with a good understanding of User Acceptance Testing (UAT) methodologies. Knowledge of SQL, RPA tools, or enterprise billing systems is an added advantage.
• Strong analytical and problem-solving skills with the ability to analyse system behaviour, identify defects, and ensure billing accuracy.
• Excellent written and verbal communication skills with the ability to collaborate effectively with cross-functional stakeholders and external vendors.
• Detail-oriented, organised, and able to manage multiple priorities while meeting project timelines.
• A proactive team player with a continuous improvement mindset and a commitment to delivering high-quality outcomes.