Bilingual Technical Support & Training Specialist

Eco Community; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Eco Community is seeking a customer support/training specialist in Kuala Lumpur to deliver system implementation support and comprehensive training. You will create learning materials and conduct training sessions for users, both in person and online, while maintaining a professional client-focused approach.

The role requires a diploma or degree in IT or accounting, strong computer skills, and experience in customer support. Multilingual ability (BM/EN/Mandarin) is highly valued.

Qualifications

• Diploma or Bachelor's Degree in IT / Accounting.
• Stay calm when customers are stressed or upset.
• Good with computers.
• Experience with customer support.
• Own transportation to drive.
• Basic knowledge of general financial accounting.
• Basic knowledge of general computing.
• Proficient in Bahasa Melayu, English and Mandarin (written and spoken).

Responsibilities

• Provide systems implementation support and advice.
• Create training courses and supporting materials (written, video, and interactive eLearning).
• Deliver training to a range of users, physically or virtually.
• Provide one-to-one and bespoke training to address specific issues.
• Respond to clients’ inquiries promptly.
• Communicate with clients through various channels.
• Acknowledge and resolve clients’ complaints.
• Know our products inside out to answer questions for clients.

Skills

Calm under pressure

Computer skills

Customer support experience

Multilingual (BM/EN/Mandarin)

Education

IT/Accounting degree

Job description

Eco Community is seeking a customer support/training specialist in Kuala Lumpur to deliver system implementation support and comprehensive training. You will create learning materials and conduct training sessions for users, both in person and online, while maintaining a professional client-focused approach.

The role requires a diploma or degree in IT or accounting, strong computer skills, and experience in customer support. Multilingual ability (BM/EN/Mandarin) is highly valued.