Bilingual Service Desk Agent — Mandarin & Cantonese

Fujitsu Limited

Kuala Lumpur

On-site

MYR 24,000 - 42,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Fujitsu Limited in Kuala Lumpur is seeking a multilingual Service Desk Analyst to be the single point of contact for users, handling routine and non-routine incidents, problems and requests. You will provide 1st line support for incidents and work under supervision on a small set of products.

The role requires Mandarin and Cantonese and English, a Bachelor’s degree in IT or related field, and willingness to work shifts. Fresh graduates are welcome to apply; relocation and visa are not provided.

Qualifications

Bachelor's Degree in IT or any field.
Basic IT knowledge with at least 6 months in a Service Desk environment.
Willing to work on shift or with flexible changes in work time.

Responsibilities

Provide 1st line support for incidents.
Be the single point of contact for users, handling routine and non-routine requests.
Document actions taken and follow established processes.
Escalate issues to meet service levels and SLA targets.
Work as a team member and support personal development.